Milton Goins
Palm Beach,FL
Summary
Dynamic professional with extensive experience in guest relations and reservation management at East Coast Protection. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in administrative tasks and facility knowledge, demonstrating a strong commitment to fostering positive relationships and ensuring seamless operations. Adaptable and self-motivated, excelling in fast-paced environments.
Professional with strong background in guest services and hospitality. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional customer service. Known for effective collaboration, adaptability, and delivering results in fast-paced environment. Expertise in problem-solving, communication, and maintaining welcoming atmosphere.
Hospitality professional with strong background in customer service and front desk operations, prepared to deliver outstanding guest experiences. Proven ability to manage guest inquiries and reservations effectively. Known for fostering team collaboration and adapting to dynamic environments, ensuring smooth operations and guest satisfaction.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
38
38
years of professional experience
Work History
Front Desk Concierge
East Coast Protection
05.2022 - 02.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests. Package acceptance and distribution. Package inventory.
Entertainment Ventures
Account Manager/ Tax Services
01.2009 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations. Day to day tax planning and strategizing for entertainers and athletes.
Federal Express Corp
Courier/ Sr. Service Agent
05.1987 - 05.2009
Package delivery and pickup driver. Package sort, Shuttle driver. Office service agent. Package tracing.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - General Studies
Tennessee State University
Nashville, TN05-1987
Skills
- Guest relations
- Reservation management
- Administrative tasks
- Facility knowledge
Member of Kappa Alpha Psi Fraternity Inc.
2 year elected Provincial Board of Director South Central Province. 2year elected Keeper of Records. Dean of Pledges.
Timeline
Front Desk Concierge
East Coast Protection
05.2022 - 02.2025
Entertainment Ventures
Account Manager/ Tax Services
01.2009 - 05.2022
Federal Express Corp
Courier/ Sr. Service Agent
05.1987 - 05.2009
Bachelor of Arts - General Studies
Tennessee State University
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