Milton Kuhn
Jackpot,NV
Summary
Dynamic professional with a proven track record at MAVERICK, excelling in service excellence and customer assistance. Enhanced team performance by 20% through strategic initiatives and cross-training. Adept at managing operations and fostering high-performing teams, demonstrating strong work ethic and integrity. Skilled in optimizing processes and maintaining positive customer relations.
Overview
22
22
years of professional experience
Work History
Cashier
Dotty's Casino
Jackpot, NV
05.2025 - 06.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive gaming experience.
- Maintained cleanliness and organization of cash register area to enhance operational flow.
- Handled cash and credit card payments while adhering to security protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Cash Cage
Bartons 93
Jackpot, NV
05.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Key Holder Supervisor
D and B Supply
Jerome, ID
04.2019 - 03.2024
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new team members on inventory management and customer service practices.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and staff training.
- Managed cash handling procedures, ensuring accuracy in transactions and compliance with company policies.
- Coordinated stock replenishment and merchandising efforts to optimize product visibility and sales performance.
- Conducted regular audits of inventory levels to maintain accurate stock records and minimize discrepancies.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
Cattle Handler
Jerome Producers Livestock
Jerome, ID
03.2011 - 02.2024
- Managed livestock handling processes to ensure animal welfare and compliance with industry standards.
- Oversaw loading and unloading of livestock, optimizing efficiency during transportation activities.
- Trained new handlers on best practices for animal care and safety protocols.
- Monitored health and behavior of animals, reporting any concerns to management promptly.
Poultry Processor
M and J Poultry Processing
Gooding, ID
04.2010 - 08.2014
- Operated processing equipment to ensure efficient poultry handling.
- Maintained hygiene standards and compliance with safety regulations during production.
- Streamlined workflow processes to enhance productivity in poultry processing operations.
- Trained new staff on industry best practices and operational procedures.
Manager
MAVERICK
Gooding, ID
01.2003 - 09.2011
- Oversaw daily operations, ensuring adherence to quality standards and company policies.
- Developed and implemented strategic initiatives to enhance team performance and productivity.
- Led cross-functional teams to drive project completion within budgetary constraints.
- Mentored junior staff, fostering skill development and enhancing departmental capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Elk Grove High Sr
Elk Grove, CASkills
- Service excellence
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service
Accomplishments
- Achieved [number]% of sales quote.
- Trained and mentored 15 employees.
- Completed manager training program.
- Supervised team of 15 staff members.
Languages
English
Timeline
Cashier
Dotty's Casino
05.2025 - 06.2025
Cash Cage
Bartons 93
05.2024 - 05.2025
Key Holder Supervisor
D and B Supply
04.2019 - 03.2024
Cattle Handler
Jerome Producers Livestock
03.2011 - 02.2024
Poultry Processor
M and J Poultry Processing
04.2010 - 08.2014
Manager
MAVERICK
01.2003 - 09.2011
High School Diploma -
Elk Grove High Sr