Milton Kuhn
Jackpot,NV
Summary
Dynamic professional with a proven track record at MAVERICK, excelling in service excellence and customer assistance. Enhanced team performance by 20% through strategic initiatives and cross-training. Adept at managing operations and fostering high-performing teams, demonstrating strong work ethic and integrity. Skilled in optimizing processes and maintaining positive customer relations.
Overview
22
22
years of professional experience
Work History
Cashier
Dotty's Casino
05.2025 - 06.2025
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive gaming experience.
- Maintained cleanliness and organization of cash register area to enhance operational flow.
- Handled cash and credit card payments while adhering to security protocols.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Cash Cage
Bartons 93
05.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Key Holder Supervisor
D and B Supply
04.2019 - 03.2024
- Supervised daily store operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored new team members on inventory management and customer service practices.
- Implemented loss prevention strategies, reducing shrinkage through effective monitoring and staff training.
- Managed cash handling procedures, ensuring accuracy in transactions and compliance with company policies.
- Coordinated stock replenishment and merchandising efforts to optimize product visibility and sales performance.
- Conducted regular audits of inventory levels to maintain accurate stock records and minimize discrepancies.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
Cattle Handler
Jerome Producers Livestock
03.2011 - 02.2024
- Managed livestock handling processes to ensure animal welfare and compliance with industry standards.
- Oversaw loading and unloading of livestock, optimizing efficiency during transportation activities.
- Trained new handlers on best practices for animal care and safety protocols.
- Monitored health and behavior of animals, reporting any concerns to management promptly.
Poultry Processor
M and J Poultry Processing
04.2010 - 08.2014
- Operated processing equipment to ensure efficient poultry handling.
- Maintained hygiene standards and compliance with safety regulations during production.
- Streamlined workflow processes to enhance productivity in poultry processing operations.
- Trained new staff on industry best practices and operational procedures.
Manager
MAVERICK
01.2003 - 09.2011
- Oversaw daily operations, ensuring adherence to quality standards and company policies.
- Developed and implemented strategic initiatives to enhance team performance and productivity.
- Led cross-functional teams to drive project completion within budgetary constraints.
- Mentored junior staff, fostering skill development and enhancing departmental capabilities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Elk Grove High Sr
Elk Grove, CASkills
- Service excellence
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service
Accomplishments
- Achieved [number]% of sales quote.
- Trained and mentored 15 employees.
- Completed manager training program.
- Supervised team of 15 staff members.
Languages
English
Timeline
Cashier
Dotty's Casino
05.2025 - 06.2025
Cash Cage
Bartons 93
05.2024 - 05.2025
Key Holder Supervisor
D and B Supply
04.2019 - 03.2024
Cattle Handler
Jerome Producers Livestock
03.2011 - 02.2024
Poultry Processor
M and J Poultry Processing
04.2010 - 08.2014
Manager
MAVERICK
01.2003 - 09.2011
High School Diploma -
Elk Grove High Sr