Milton Lozada
Kissimmee,FL
Summary
Professional with strong expertise in coordinating and managing activities. Skilled in event planning, scheduling, and fostering engagement. Focused on teamwork, adaptability, and driving successful outcomes. Known for effective communication, organizational skills, and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Marriott Vacations Worldwide
08.2023 - Current
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
- Developed and implemented themes and activities for children between ages of 1 and 18.
Lead Barista
Starbucks Coffee
03.2022 - 08.2023
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Guests Services Lead
TopGolf
03.2020 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
Associate of Arts - Tourism And Hospitality Management
Valencia College
Orlando, FL05-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Employee training
- Staff supervision
- Senior activities planning
- Calendar management
Certification
- First Aid Certification
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Aquatic Exercise Association Certification (AEA) - Aquatic Exercise Association.
Partner of the quarter award
Starbucks's Partner of the Quarter Award is an internal recognition program designed to celebrate the exceptional contributions of their employees, referred to as "partners." The award typically honors partners who have demonstrated outstanding performance in areas such as customer service, leadership, teamwork, innovation, and overall alignment with the company's values and mission. Partners who receive the award are often recognized for going above and beyond in their roles, whether it be in the store, corporate settings, or other areas of the business. This recognition can be a great motivator, reinforcing the importance of hard work, dedication, and a positive attitude.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Activities Coordinator
Marriott Vacations Worldwide
08.2023 - Current
Lead Barista
Starbucks Coffee
03.2022 - 08.2023
Guests Services Lead
TopGolf
03.2020 - 03.2021
- First Aid Certification
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Aquatic Exercise Association Certification (AEA) - Aquatic Exercise Association.
Associate of Arts - Tourism And Hospitality Management
Valencia College
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