Milton Lucas III
Lithonia,GA
Summary
Hard working and motivated professional that brings 9 years of experience and proven knowledge of back office operations, administration work, customer service, data entry, and high level organization skills. Offers outstanding attention to detail and internal coordination. Aiming to leverage my skills to successfully fill Entry-Level Positions at your company.
Overview
9
9
years of professional experience
Work History
Property Manager
Recession Proof Xtreme
Buckhead, GA
09.2022 - Current
- Providing excellent customer service to resolve client complaints in a timely manner.
- Resolving complex problems by working with other departments to provide solutions that meet all customer needs.
- Making outbound calls to obtain account information.
- Keeping records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answering incoming calls and emails, providing frontline customer support for assistance with products, and service transactions.
- Investigating and resolving property complaints and violations to foster pleasant living environment for residents.
- Plan, schedule and coordinating general maintenance or repairs for residential and commercial properties.
- Collect monthly assessments, rental fees, deposits and payments.
- Developing and maintaining strong working relationships with the owners, all tenants and clients to minimize hassle for all parties.
- Conducting periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Administrative Assistant
CEO Enterprises
Atlanta, GA
06.2019 - 09.2022
- Scheduled and Coordinated Appointments
- Scheduled Travel Arrangements
- Coordinated Events
- Coordinated Office Activities
- Trained 3 administrative assistants to ensure effective work, attention to detail, and adherence to the company
- Completed office tasks, filing, generated reports and presentations, setting up for meetings, and reordering supplies
- Also using a desktop to generate reports, transcribe minutes from meetings, and conduct research on effective ways to save money
- Handled confidential documents in an organized fashion according to established company protocol
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Entered data into spreadsheets using Microsoft Excel and other similar programs.
- Greeted visitors in a professional manner, responded to inquiries and directed them to appropriate personnel.
Inventory Specialist
Original Wood Seating
Norcross, GA
04.2018 - 05.2019
- Performed a wide range of carpentry duties such as cutting, framing, and upholstery
- Maintained stock in warehouse, up-stocking and down-stocking all products
- Handled shipping duties, packing, shipping and receiving shipments
- Ensured proper storage conditions for all items in the warehouse
- Investigated discrepancies between physical count and computer records
- Developed and implemented effective inventory control systems
- Developed relationships with suppliers to obtain competitive prices
- Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues
Inventory Specialist
Best Buy
Dunwoody, GA
04.2015 - 04.2018
- Prepared sales and set up new displays
- Down stocked, received shipments, and handled/distributed merchandise for the store while providing great customer service
- Prepared floor stock product for pickup and shipments
- Prepared store for annual physical inventory to ensure proper execution
- Ensured proper merchandising, installation and pricing for customers
- Review, and reconcile unaccountable reports to ensure inventory integrity
- Monitored the warehouse on a regular basis to keep inventory levels current to help alleviate aging product
- Utilized barcode scanners to quickly update inventories in the system
- Delivered fast, friendly and accurate processing for all customer transactions
- Led safety initiatives within the store, including completion of the monthly safety checklist
Education
High School Diploma -
Forestville Military Academy
05.2015
Skills
- Team Collaboration
- Relationship Building
- Client Engagement
- Call Management
- Data Collection
- Inbound and Outbound Calling
- Complaint Resolution
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Multi-Task Management
- Shipping and Receiving Understanding
- Report Preparation
- Quality Control
- Tactful and Diplomatic
- Critical Thinking
- Adaptability
- Interpersonal Skills
- Positive and Professional
- Time Management
- Computer Literacy
- Proficient in Microsoft Word, Publisher, Excel, and PowerPoint
Timeline
Property Manager
Recession Proof Xtreme
09.2022 - Current
Administrative Assistant
CEO Enterprises
06.2019 - 09.2022
Inventory Specialist
Original Wood Seating
04.2018 - 05.2019
Inventory Specialist
Best Buy
04.2015 - 04.2018
High School Diploma -
Forestville Military Academy