Milton Malone
Culver City,CA
Summary
16+ years of developing security threat detection skillsets, specifically in behavioral threat detection. Trained professional who upholds excellent ethical standards with customers, supervisors, and co-workers. 15+ years of experience and training as a Transportation Security Officer (TSO) at Los Angeles International Airport.
Overview
20
20
years of professional experience
Work History
Loss Prevention Safety Specialist
Goodwill Southern California Store & Donation Center
Santa Monica, CA
03.2024 - Current
- This Loss Prevention role provides alert, professional assistance to the Loss Prevention team in their objective of protecting company facilities, company assets, Ambassadors, and guests.
- Provides excellent and professional customer service to all employees and guests.
- Reacts effectively and professionally to needed and requested assistance.
- Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs, and reports.
- Assists the Regional Loss Prevention Managers with special projects and assignments.
- When assigned to Campus lobby reception, assists with verification of Ambassador or visitor identification and coordination of appointments, camera surveillance, and other administrative duties.
- When assigned to a Campus location, daily operations duties: Front lobby reception, key assist, opening and closing gate assistance for deliveries and trucks, responsible for emergency company cell phone while on shift, answering emergency phones to assist Ambassadors, emergencies, evacuations, opening shift opens building, closing shift; secures building, Camera surveillance, patrols Campus inside and outside for safety of Ambassadors, trespassing, partner with Regional Loss Prevention Manager, reports incidents, call 911 when needed, de-escalate aggressive guests and Ambassadors, reports transient and dumping issues.
- When assigned to a Retail location, daily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focus on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents.
- Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances, and any other such incidents to the appropriate parties.
- Effectively deals with difficult or aggressive individuals professionally.
- Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors.
- Assist Regional Loss Prevention Managers with projects and administrative duties as required.
Loss Prevention Detective
HomeGoods
Tarzana, CA
02.2023 - 03.2024
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Performed audits of safety procedures, business offices and CCTV systems.
- Ascertained, investigated and alleviated internal and external theft and fraud.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
Lead Security Specialist
Performance Team - Santa Fe Springs
Santa Fe Springs, CA
11.2021 - 10.2022
- Patrol all assigned buildings, freight yards, offices, and/or other grounds of establishment, docks, and worksite, logging information observing security gaps in physical barriers, security officer procedures, surveillance equipment, and alarm points.
- Investigate alarm activations and work with Security and Operations Leadership to limit or reduce false alarm activations.
- Monitor and log specific security performance metrics.
- Investigate accidents, thefts, disturbances, discrepancies, security breaches, etc. as needed
- Coordinate with security contractors and sub-contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls etc. with Security management
- Provide information to employees, management and contractors regarding proper security processes and methods.
- Perform security/risk assessments and regular audits of all facilities, including security equipment (access control, CCTV, alarms, and other security upgrades) for condition and provide summary of suggested improvements to Security and Operations management.
- Participate in or conduct investigations and prepare reports relating to losses or violations of regulations, policies and procedures.
- Assist in shrink/inventory control and inventory audits.
- Assist with the development and implementation of security related training for company staff, as needed.
- Assist in emergency response and crisis situation management.
- Coordinate security planning and coverage for company events, schedule changes, special projects, etc.
- Support HR and Operations management in exit interview situations to assess risk and coordinate hostile terminations.
- Coordinate contract security personnel for assigned facilities.
- Identify and report irregularities such as fire hazards, unsafe MHE operation, operations in violation of established security processes and procedures, or operations not in compliance with C-TPAT security standards. Sound alarm or call police or fire department by telephone in case of fire or presence of unauthorized persons.
- Observe departing personnel to minimize theft; warn individuals of rule infractions, such as loitering, smoking, or carrying forbidden articles; report any suspicious activity including any unethical behavior by co-workers and contractors.
- Check DVR Video Recorders daily. Log, sign and date on a daily per shift basis to ensure that they are displaying live pictures and Recording 24/7. Report to the Security team if any scheduled maintenance is required including ordering emergency repair services and communication updates.
- Conduct Daily Security Post Inspections to assess compliance, guard alertness, accurate reporting of truck logs and yard checks including verification that post equipment is functioning according to operational standards and provide a written report of issues or deficiencies.
- Meet periodically with members of building leadership team to solicit feedback on processes, guard services, etc. and provide Security management with a summary report including recommendations
- Regulate vehicle and pedestrian traffic at yard entrance to maintain orderly flow and ensure authorized for entry to property.
Lead Transportation Security Officer
Transportation Security Administration
Los Angeles, CA
03.2004 - 11.2020
- Highly experienced at detailed airport security screening of passengers and luggage for prohibited items and suspicious persons using various approved methods of detection and current standard operating procedures and best practices.
- Professional Peacekeeper of restless travelers and crowds.
- Dedicated to the safety of passengers and coworkers.
- Current on anti-terrorism training.
- Proven accuracy spotting possible weapon components during X-ray tests.
- Proven excellence locating prohibited items on passengers' body or belongings.
- Lead Transportation Security Officer in charge of a zone of employees and screening technology.
- Intercept countless suspicious activities daily.
- Demonstrate leadership: Repeatedly quick to respond to disruptive passengers, medical emergencies, bomb threats, and fire alarms.
- Stand In Supervisor Transportation Security Officer as needed. Also was in attendance for numerous Intelligence Briefings detailing numerous threats and new procedures being put into effect to prevent any attacks against LAX.
Skills
- Security officer training and anti-terrorist training
- Special ammunitions, weapons, and explosives training
- Identify threats using X-ray machine and Advanced Imaging technology (AIT) full body scanner
- Trained in International document inspection
- Independent worker and team player
- High level of integrity
- Excellent memory
- Observant and focused
- Strong investigative skills
- Closed-circuit TV systems expert
- Up to date on all training and procedures for domestic and international travel security
Objective
A highly organized and hard-working individual seeking a responsible position at an enlightening and revolutionary company to apply my entire set of skills.
Accomplishments
Awarded multiple times for outstanding X-ray detection skills, professionalism, dedication to safety, and formally recognized for my exemplary customer service.
Timeline
Loss Prevention Safety Specialist
Goodwill Southern California Store & Donation Center
03.2024 - Current
Loss Prevention Detective
HomeGoods
02.2023 - 03.2024
Lead Security Specialist
Performance Team - Santa Fe Springs
11.2021 - 10.2022
Lead Transportation Security Officer
Transportation Security Administration
03.2004 - 11.2020