Milton Morales
Fort Lauderdale,FL
Summary
Motivated professional offering continuous improvement in Quality assurance in production processes of Goods and Services. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Process and Quality Assurance Manager
Banco Agrícola of the Dominican Republic
Dominican Republic, NM
04.2023 - Current
- Developed and implemented quality management systems based on the International Organization for Organizations (ISO) to ensure compliance with customer requirements.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards ( ISO 9001, ISO37001, ISO37301 and ISO5001).
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Developed SOPs outlining quality control policies and procedures.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Reviewed engineering change requests to ensure conformity with established quality standards.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for the management review.
- Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
- Decided which products were defective and which ones were right.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Proposed or approved modifications to project plans.
Proyect, Plans and Budget Manager
Banco Agrícola of the Dominican Republic
Dominican Republic
11.2020 - 04.2022
- Developed and maintained annual budgeting process, including forecasting and analysis.
- Monitored department spending to ensure it was in line with approved budgets.
- Prepared financial reports for management team on a regular basis.
- Conducted variance analysis of actual results against budget plans.
- Identified areas of potential savings or revenue growth opportunities.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
Quality Control Analyst
Oficina Nacional de Estadísticas (ONE)
Dominican Republic
05.2006 - 08.2020
- Reviewed, analyzed and documented data related to quality assurance processes.
- Developed and implemented procedures for inspecting, testing and evaluating the precision and accuracy of products or services.
- Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
- Monitored production processes to ensure compliance with established quality control standards.
- Conducted audits of internal systems, processes, products and services in order to assess their effectiveness.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Collaborated with cross-functional teams to develop solutions for identified issues related to product or service quality.
- Analyzed statistical data from inspections and tests in order to recommend changes in process controls or design modifications that will improve product reliability.
- Documented inspection results according to established protocols including detailed reports outlining any potential defects or discrepancies found during review process.
- Ensured adherence with applicable regulations such as ISO 9000 and 9001 standards.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Identified quality problems and recommended solutions.
- Trained employees in proper equipment use and product testing procedures.
Education
Industrial Engineering - Industrial Production Technologies
Universidad Iberoamericana (UNIBE)
Dominican Republic Skills
- Project Management
- Goals Setting
- Quality Systems
- Process Analysis
- Quality assurance experience
- Audit Coordination
- Knowledge of auditing systems
- Presentation Design
- Employee Supervision
- Process Development
- Documentation Review
- Document Control
- Personnel Training
- Quality testing
- QA reporting
- Presentations
- Product Testing
- Quality Control
- Employee Training
- Human Resource Management
- Internal Audits
- Operation Monitoring
- Budget Management
- Work Planning and Prioritization
- Regulatory Compliance
- Progress Reporting
Certification
- Lead Auditor Certified ISO 9000 Series (IRCA)
Lloyd’s Register Quality Assurance LRQA - ISO/IEC 27001 FOUNDATIONAL
Professional Evaluation And Certification Board PECB
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Process and Quality Assurance Manager
Banco Agrícola of the Dominican Republic
04.2023 - Current
Proyect, Plans and Budget Manager
Banco Agrícola of the Dominican Republic
11.2020 - 04.2022
Quality Control Analyst
Oficina Nacional de Estadísticas (ONE)
05.2006 - 08.2020
Industrial Engineering - Industrial Production Technologies
Universidad Iberoamericana (UNIBE)
- Lead Auditor Certified ISO 9000 Series (IRCA)
Lloyd’s Register Quality Assurance LRQA - ISO/IEC 27001 FOUNDATIONAL
Professional Evaluation And Certification Board PECB
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