Milton Murdock
Savannah,GA
Summary
Accomplished Environmental Services Manager at Virtua Health System, adept in staff management and training, significantly improved service quality through strategic staffing and performance evaluations. Skilled in records management and policy enforcement, consistently enhancing customer loyalty and operational efficiency. Demonstrates strong analytical abilities and a results-driven approach, with a focus on achieving company targets and fostering employee development. Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 10 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance.
Overview
17
17
years of professional experience
Work History
Enviromental Services Manager
Virtua Health System
10.2022 - Current
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Led training in sanitation and cleaning practices.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Dispatch Manager
A1 Big Haul Incorporated
05.2021 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Reported to management operational activities and maintained current records.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
Valet Parking Manager
Royal Valet
04.2010 - 01.2021
- Implemented strategies to enable team members to provide quality services to clients.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Trained service staff on latest policies and procedures.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Evaluated employee performance in quarterly and annual reviews.
- Ordered materials, supplies or equipment for special projects.
Valet Supervisor
Royal Valet
07.2007 - 05.2010
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Answered guest's questions about property amenities and services.
- Issued and collected claim tickets and processed valet parking fees.
- Entered guest vehicle information and location in computerized valet parking system.
- Provided punctual, polite valet services to uphold professional standards.
- Resolved customer complaints through calm, constructive communication.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
Associate of Applied Science - Business Management
Community College of Philadelphia
Philadelphia, PA05.2009
Skills
- Onsite tours
- Records Management
- Business processes and procedures
- Property Maintenance
- Policy Enforcement
- Tenant issue resolution
- Leasing and sales
- Staff Management
- Training and mentoring
Timeline
Enviromental Services Manager
Virtua Health System
10.2022 - Current
Dispatch Manager
A1 Big Haul Incorporated
05.2021 - Current
Valet Parking Manager
Royal Valet
04.2010 - 01.2021
Valet Supervisor
Royal Valet
07.2007 - 05.2010
Associate of Applied Science - Business Management
Community College of Philadelphia