Milton Ocasio
Kissimmee,FL
Summary
Dynamic real estate professional with a proven track record at La Rosa Realty, excelling in customer service and sales strategies. Expert in negotiating favorable terms and conducting market analysis, resulting in increased client satisfaction and repeat business. Adept at building relationships and delivering exceptional support throughout the buying process.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Associate
EXp Realty, LLC
03.2023 - 10.2025
- Developed marketing strategies utilizing social media platforms and online listings to enhance property visibility.
- Facilitated property showings, effectively communicating key features to prospective buyers.
- Conducted market research to evaluate property values and identify trends in local real estate.
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
- Assisted clients in navigating mortgage options, providing guidance on financing processes and requirements.
- Collaborated with other agents to coordinate open houses and promotional events, boosting client engagement.
- Cultivated relationships with vendors and contractors to facilitate property inspections and repairs efficiently.
- Provided exceptional customer service, addressing client inquiries promptly to foster trust and satisfaction in transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Real Estate Agent
La Rosa Realty- Hunters Creek- Kissimmee
01.2012 - 03.2023
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Negotiated favorable terms for buyers, ensuring their satisfaction and future referrals.
- Facilitated smooth closing transactions, coordinating between buyers, sellers, and legal representatives.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
Real Estate Agent
Broker Real Estate
07.2010 - 12.2011
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
- Reviewed market research data and changed sales plans accordingly.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Conducted comprehensive market research to identify emerging trends, enabling clients to make informed investment decisions.
- Organized open houses that showcased properties effectively, leading to increased interest and offers.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Facilitated property showings, effectively communicating key features to prospective buyers.
- Negotiated purchase agreements, ensuring favorable terms for clients while maintaining compliance with regulations.
- Conducted market research to evaluate property values and identify trends in local real estate.
- Assisted clients in navigating mortgage options, providing guidance on financing processes and requirements.
Licensed Mortgage Broker
Central Mortgage Group
03.2003 - 07.2011
- Guided clients through mortgage application processes, ensuring compliance with regulations and documentation requirements.
- Analyzed financial information to recommend suitable loan products tailored to client needs.
- Facilitated communication between borrowers and lenders, streamlining the approval process.
- Developed and maintained relationships with real estate agents to generate referral business opportunities.
- Evaluated credit reports and financial statements to assess borrower eligibility accurately.
- Developed targeted marketing strategies to generate new leads and increase business opportunities in the local market.
- Managed a diverse portfolio of loans, consistently meeting monthly sales targets and quotas.
- Delivered exceptional customer service by promptly addressing client inquiries, providing regular updates on loan status, and offering expert advice on various mortgage products.
- Educated clients on various aspects of the home buying process to help them make informed decisions about their financing options.
- Supported underwriters by promptly resolving any discrepancies or issues with loan documentation.
- Built a strong referral network by maintaining positive relationships with realtors, builders, and other industry professionals.
- Ensured regulatory compliance by staying current on changing rules, guidelines, and lender requirements.
- Negotiated favorable terms for clients by leveraging strong relationships with lenders and advocating for borrower needs.
- Collaborated closely with loan processors and underwriters to ensure timely approvals and successful closings for clients.
- Expedited closing process by effectively communicating with all parties involved in transactions, including title companies, attorneys, and borrowers.
- Improved customer satisfaction with thorough knowledge of loan products and personalized client consultations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated loan terms and conditions with customers to secure best deal.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
Education
BBA - Accounting And Finance
Ana G. Mendez ( Turabo University).
Caguas, Puerto Rico12-1992
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Complex Problem-solving
- Sales strategies
- Meeting deadlines
- Upselling
- Sales development
- Building rapport
Accomplishments
GRI: Graduate Real Estate Institute Designation.
ABR: Accredited Buyer Representation Designation.
SRES: Senior Real Estate Designation.
SRS: Seller Representative Specialist.
SFR: Short sales and Foreclosures Resource.
MRP: Military Relocation Professional - Certification.
CI101: Financial Analysis for Commercial Investment Real Estate.
Excellence in Professionalism Commercial Specialty.
The Commercial Experiences Certificate.
Affiliations
Puerto Rico chamber of commerce.
BCA Group: Business connection Alliance.
Certification
- Licensed Real Estate.
- GRI: Graduate Real Estate Institute.
- ABR: Accredited Buyer Representative.
- SRES Senior Real Estate Specialist.
- SRS: Seller Representative Specialist.
- SFR: Short sales and Foreclosure Resource.
- MRP: Military Relocation Professional.
- Ci101 : Financial Analysis for Commercial Investment Real Estate.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Swimming
- Learning new cooking techniques and expanding my culinary skills
- I enjoy cooking for friends and family gatherings
- Volunteering at community kitchens and food-related charities
Timeline
Sales Associate
EXp Realty, LLC
03.2023 - 10.2025
Real Estate Agent
La Rosa Realty- Hunters Creek- Kissimmee
01.2012 - 03.2023
Real Estate Agent
Broker Real Estate
07.2010 - 12.2011
Licensed Mortgage Broker
Central Mortgage Group
03.2003 - 07.2011
BBA - Accounting And Finance
Ana G. Mendez ( Turabo University).
GRI, ABR, SRS, SRES, MRP, SFR, CI101
GRI: A Professional certification for real estates agents who have completed-depth training in areas like legal issues, technology, and professional standards.
ABR: In real estate, ABR stands for Accredited Buyer's Representative, a professional designation for agents who specialize in working with buyers throughout the home-buying process. Earning this designation signifies that a real estate professional has completed specialized training focused on buyer representation, negotiation, and advocacy.
SRS: In real estate, SRS stands for Seller Representative Specialist, a professional designation for agents who specialize in representing sellers in a real estate transaction. The certification is offered by the Real Estate Business Institute (REBI), an affiliate of the National Association of REALTORS® (NAR)
SRES: Yes, the SRES (Seniors Real Estate Specialist) designation is worth it for real estate agents because it equips them with specialized knowledge to serve the growing senior demographic, which can lead to enhanced credibility, expanded client bases, and increased referrals.
SFR: The SFR® designation in real estate stands for Short Sales and Foreclosure Resource. It is a certification for real estate agents who specialize in helping clients with distressed properties by navigating the complexities of short sales and foreclosures.
MRP: In real estate, MRP stands for Military Relocation Professional and refers to a certification for real estate agents who specialize in assisting military families with their unique relocation needs. These agents receive training on the military relocation process, how to best help clients with VA financing, and the specific challenges and opportunities faced by active-duty members and veterans.
CI101: CI101 is a course titled Financial Analysis for Commercial Investment Real Estate offered by the CCIM Institute and its local chapters. It is the first and most fundamental course in the CCIM Institute's designation program, focusing on the practical application of financial concepts to commercial real estate investments. The course teaches participants how to use tools like the CCIM Cash Flow Model to analyze investment performance, measure the impact of taxes and leverage, and calculate returns using metrics such as Net Present Value (NPV) and Internal Rate of Return (IRR).