Milton PACHECO
33158
Summary
Results-driven supervisor with a focus on team collaboration and customer satisfaction. Expertise in training, inventory management, and implementing health protocols to enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
LifeCafe Supervisor
Lifetime Fitness Cafe
Miami
12.2025 - Current
- Supervised daily operations of cafe team, ensuring smooth workflow and service quality.
- Trained new employees on cafe procedures and customer service standards.
- Managed inventory levels and coordinated restocking of supplies as needed.
- Implemented health and safety protocols to maintain a clean and safe environment.
- Assisted in developing staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with management to enhance menu offerings based on customer feedback.
- Conducted regular performance evaluations to provide constructive feedback to team members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
LifeCafe Staff
Lifetime Athletic Club
Miami
06.2023 - Current
- Enhanced member experience through collaboration with team members.
- Participated in team meetings to discuss operational improvements and incorporate member feedback.
- Trained new members on equipment usage and safety protocols, ensuring compliance.
- Built relationships with peers and upper management to facilitate effective communication.
- Processed payments, issued receipts, and managed cash transactions efficiently.
- Provided feedback to team members during one-on-one performance reviews.
- Ensured adherence to safety protocols among employees at all times.
- Assisted in developing and implementing staff policies and procedures.
Server Support Host Busser
Outback Steakhouse
Miami
06.2022 - 07.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests promptly.
- Maintained cleanliness and organization of dining area and service stations.
- Delivered food and beverages to tables efficiently and courteously.
- Assisted in training new servers on menu items and service protocols.
- Handled guest complaints with professionalism and empathy.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Processed payments accurately using point-of-sale systems efficiently.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Hospitality Administration And Management
Miami Dade College
Miami, FL06-2026
Associate of Arts - Computer Animation
Miami Dade College
Miami, FL12-2024
Skills
- Customer service
- Team building
- Staff training
- Inventory management
- Health and safety protocols
- Event planning
Languages
Spanish
Limited
Certification
CPR
References
References available upon request.
Timeline
LifeCafe Supervisor
Lifetime Fitness Cafe
12.2025 - Current
LifeCafe Staff
Lifetime Athletic Club
06.2023 - Current
Server Support Host Busser
Outback Steakhouse
06.2022 - 07.2023
Bachelor of Science - Hospitality Administration And Management
Miami Dade College
Associate of Arts - Computer Animation
Miami Dade College