Milton Ramirez
Homestead,FL
Summary
Dynamic operations leader with extensive experience at UPS, excelling in efficiency optimization and team building. Proven track record in mentoring staff and achieving performance goals, while enhancing productivity through effective training. Skilled in decision-making and conflict resolution, fostering a high-performance environment that consistently exceeds operational targets.
Overview
16
16
years of professional experience
Work History
Part-time Supervisor
UPS
06.2017 - Current
- Promoted to Lead Supervisor for LocalSort, overseeing day-to-day operations and managing a team for 3 years
- Led and mentored a team of supervisors and associates to ensure efficient sorting operations and meet performance goals
- Coordinated workflow, handled escalated issues, and provided training and development for team members
- Transitioned to work with George Rodriguez at the Central Center, contributing to operational improvements and team management for 2 years
- Worked closely with Leo Villar on the Pre-load team for 1 year, managing the boxline and driving continuous improvement in all performance metrics through effective leadership and team collaboration
- Led the Pre-load team to consistently exceed goals, fostering a high-performance environment and improving operational efficiency
- Responded to urgent operational needs by transitioning back to the Reload team, stepping in to provide critical leadership support during a time of high demand
- managing daily operations and a diverse team for the past 1.5 years
- Provided ongoing guidance, mentorship, and performance coaching to Reload team members, resulting in improved productivity and quality standards
- Demonstrated adaptability by successfully managing cross-functional responsibilities and responding quickly to fluctuating operational demands
Retail Store Manager
Sportive
11.2013 - 12.2016
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Retail Sales Associate
Sportive
03.2014 - 11.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Infantry Marine
United States Marine Corps
08.2009 - 08.2013
- Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.
- Led successful missions by implementing strategic planning and effective teamwork.
- Established strong working relationships with local authorities for improved coordination during joint operations.
- Performed reconnaissance tasks as part of an infantry squad, gathering vital intelligence information for use in strategic decision-making processes.
- Participated in humanitarian assistance efforts, providing security and logistical support during disaster relief missions.
- Trained new infantry soldiers on standard operating procedures.
- Contributed to the improvement of unit standard operating procedures by sharing best practices and lessons learned from previous missions or exercises.
- Supported convoy security operations by manning vehicle-mounted machine guns, mitigating potential roadside ambushes or attacks from hostile forces.
- Implemented rigorous physical fitness routines, contributing to overall unit preparedness and endurance in high-stress environments.
- Ensured compliance with safety regulations during live-fire exercises by providing detailed instruction on range procedures and monitoring adherence throughout training sessions.
Education
Associate of Arts - International Business
Miami Dade College
Miami, FL03-2018
Skills
- Mentoring staff
- Time management expertise
- Efficiency optimization
- Delegation
- Attention to detail
- Goal oriented
- Decision-making
- Relationship building
- Training and mentoring
- Team building
- Safety protocols
- Staff discipline
- Conflict resolution
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Part-time Supervisor
UPS
06.2017 - Current
Retail Sales Associate
Sportive
03.2014 - 11.2014
Retail Store Manager
Sportive
11.2013 - 12.2016
Infantry Marine
United States Marine Corps
08.2009 - 08.2013
Associate of Arts - International Business
Miami Dade College