Rosanna Mata
Homestead
Summary
Meticulous Executive Housekeeper using 16 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up and motivation as well as providing excellent customer service through highly-organized services.
Overview
12
12
years of professional experience
Work History
Executive Housekeeping Manager
Shaner Hotel Group
03.2021 - Current
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
Housekeeping Supervisor
Davidson Hotels And Resorts
04.2016 - 02.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Inspector
Coconut Palm Inn
01.2014 - 03.2016
- Coordinated daily workflow through task prioritization and concise scheduling.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Housekeeping Inspector
Hilton Hotels & Resorts
01.2012 - 12.2013
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Associate of Science - Medicine (Pre-Medicine)
Universidad Autonoma De Santo Domingo
Dominican Republic04.2006
Skills
- Employee evaluations
- Team Leadership
- Task Delegation
- Recruiting and interviewing
- Budgeting expertise
- Training and Development
- Inter-department collaboration
- Employee scheduling
Taskforce
- Iowa - Sheraton Hotel, filled the position of Housekeeping Manager.
- Minnesota - Emery Autograph Collection by Marriot, filled the vacant Housekeeping Manager position.
- Rhode Island- Hotel Viking, sent to fill a vacant Housekeeping Manager position.
Timeline
Executive Housekeeping Manager
Shaner Hotel Group
03.2021 - Current
Housekeeping Supervisor
Davidson Hotels And Resorts
04.2016 - 02.2021
Housekeeping Inspector
Coconut Palm Inn
01.2014 - 03.2016
Housekeeping Inspector
Hilton Hotels & Resorts
01.2012 - 12.2013
Associate of Science - Medicine (Pre-Medicine)
Universidad Autonoma De Santo Domingo
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