Milton Rodriguez
Inglewood,CA
Summary
Results-driven professional with expertise in eligibility operations and public assistance programs. Led teams to enhance efficiency and accuracy in case processing while implementing process improvements that boost productivity and reduce errors.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Eligibility Supervisor
Los Angeles DPSS
04.2023 - Current
- Provide technical and administrative supervision to staff responsible for determining and maintaining eligibility for public assistance programs, including Medi-Cal, CalWORKs, CalFresh, and General Relief.
- Provide quality control and compliance oversight by monitoring case processing, reviewing eligibility determinations, and ensuring adherence to applicable state and federal regulations, departmental policies, and procedures.
- Conducted quality assurance reviews and audits of staff work, identified trends and recurring errors, and implemented corrective guidance to enhance case accuracy and ensure program compliance.
- Review and evaluate case records to identify processing errors, compliance issues, and opportunities to improve the accuracy and timeliness of eligibility determinations.
- Analyzed complex eligibility and benefit issues, provided technical direction to staff, and resolved errors impacting customer eligibility and benefits.
- Develop, facilitate, and conduct staff training on eligibility policies, procedures, and systems, including SAR 7 and EDBC training.
- Interpret and communicate changes to state and federal rules, regulations, and eligibility policies, ensuring staff understand and consistently apply updated requirements.
- Use quality assurance findings, case reviews, and staff performance data to identify training opportunities and support continuous improvement in program operations.
- Promote accurate, timely, and legally compliant eligibility determinations while ensuring staff provide effective and equitable service to Los Angeles County residents.
Eligibility Worker II
Los Angeles County DPSS
04.2016 - 12.2023
- Assisted customers with eligibility and benefits for CalWORKs, CalFresh, Medi-Cal, and General Relief programs.
- Interpreted and clarified complex eligibility rules, regulations, grant requirements, and applicants' legal rights to ensure informed decision-making.
- Reviewed and evaluated applicants' personal and financial information to accurately determine, modify, or deny eligibility, contributing to compliance and program integrity.
- Maintained accurate case documentation and processed eligibility-related information in accordance with departmental policies and procedures, supporting effective case management.
- Communicated program requirements clearly to customers while providing professional and responsive service.
- Applied applicable state and county regulations to a wide range of eligibility and case-processing situations.
Eligibility Worker III
Los Angeles County DPSS
12.2023 - 04.2023
- Performed technically complex and specialized public program eligibility assignments with an emphasis on quality assurance.
- Reviewed case processing activities to ensure compliance with program rules, regulations, and departmental procedures.
- Provided technical guidance and support to staff handling complex eligibility-related issues.
- Facilitated and conducted training sessions, including SAR 7 and EDBC training.
- Interpreted and communicated updated eligibility rules and regulations to staff.
- Conferenced with management to identify staff training needs and enhance case-processing accuracy.
- Assisted in developing staff resources, including How-To Guides, to support accurate processing of SAR 7s.
- Evaluated customer service calls and staff performance, providing feedback to ensure accuracy, professionalism, and quality service.
Education
Bachelor of Arts - Sociology
California State University Northridge
Northridge, CA05-2015
Skills
- Eligibility determination
- Quality control
- Case management
- Policy Compliance
- Staff Supervisor
- Customer service
- Effective communication
Certification
- Bilingual Certificate Spanish
Timeline
Eligibility Worker III
Los Angeles County DPSS
12.2023 - 04.2023
Eligibility Supervisor
Los Angeles DPSS
04.2023 - Current
Eligibility Worker II
Los Angeles County DPSS
04.2016 - 12.2023
Bachelor of Arts - Sociology
California State University Northridge