Milton Torres
Long Beach
Summary
Youth Development Professional with experience leading structured programs, supporting team operations, and
fostering strong student engagement in after-school settings. Recognized for contributing to a high-performing
program site and taking initiative in leadership roles. Seeking to step into a Site Manager role to lead staff, strengthen
program quality, and expand youth impact.
Overview
12
12
years of professional experience
Work History
Youth Development Professional
Boys and Girls Club
Long Beach
03.2024 - Current
- Create an environment that facilitates the achievement of positive youth development for our members.
- Provide guidance and role modeling to members through stimulating program participation.
- Focus on supporting a safe and positive atmosphere for all youth.
- Plan and lead programs, services, and a variety of activities for members.
- Complete monthly program planners, creating new and inviting program ideas for designated areas.
- Effectively communicate with staff and children of all ages being an active positive team member.
Barista Shift Lead
Qargo Coffee
Long Beach
08.2024 - Current
- Managed inventory levels and ordered supplies to ensure product availability.
- Resolved customer complaints effectively, maintaining a positive atmosphere.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
- Checked temperatures of freezers, refrigerators, and heating equipment.
Barista
Starbucks
Long Beach
01.2024 - 07.2024
- Responsible for the execution of all drink choices on menu and modification request by the customer.
- Consistently met store operating policies and standards, including providing quality beverages and food product, cash handling and store safety and security.
- Built and kept rapport with returning customers so that they would enjoy the Starbucks experience.
- Prepared food and beverages to standard recipes or customized for customers.
- Cohesively worked with team members by supporting and asking for help so that the stores rhythm stayed consistent.
Dairy Deli Frozen Clerk
Superiors Grocers
Long Beach
11.2021 - 12.2023
- Maintain stocking and rotation of merchandise in the refrigerated grocery area.
- Monitor the receiving and unloading of merchandise to ensure that all departments receiving reflect the items and counts listed on vendor invoices.
- Ensure accurate billing and pricing and routinely check products to confirm quality, count, and condition.
- Open carton and price items accurately and legibly.
- Keep grocery manager informed of pricing problem areas or discrepancy.
- Ensure that all items are in proper place with correct pricing.
- Achieve sales and profit goals established for the store and to ensure the position contributes to the best interest of the store.
Emergency Roadside Service Agent
AAA of Southern California
Long Beach
12.2019 - 10.2021
- Assessed callers' locations and problems to determine appropriate response type.
- Maintain professional posture when dealing with AAA members who are in unfortunate roadside situations.
- Coordinated with emergency providers like LAPD and CA Highway Patrol to secure timely assistance for AAA members in critical situations.
- Read and effectively interpret small-scale maps an information from a computer screen to determine AAA member’s location and relay that information to assigned driver.
- Reviewed company emails to remain informed on policy changes and communicated relevant updates to AAA members.
Senior Game Advisor
GameStop Co.
Long Beach
03.2015 - 11.2019
- Supported senior management in supervising store activities and operations.
- Delivered friendly, open and enthusiastic service to enhance customer experience.
- Assisted with merchandising, inventory control, and loss prevention to maintain store standards.
- Maintained cleanliness standards to create a welcoming shopping environment.
- Team success in achieving a million dollars in profit for fiscal year of 2018.
Case Evaluator
Law Offices of Perona, Langer, Beck, Serbin, Harrison
Long Beach
01.2018 - 07.2018
- Interview potential clients in regards to workplace discrimination and harassment in regards to race, age, gender, disability and pregnancy.
- Created and submitted detailed reports summarizing conversations with potential clients for attorneys, addressing follow-up questions to ensure clarity.
- Coordinated interviews with potential clients and attorneys using an excel worksheet, confirming appointments the day prior to ensure attendance.
- Translated for attorneys during initial consultations with Spanish-speaking potential clients, facilitating clear communication.
Retail Consultant
Sprint by Wireless Evolution
Downey
01.2014 - 11.2014
- Welcomed potential clients, establishing a positive first impression.
- Matched product and service solutions to customer needs, enhancing satisfaction.
- Ensured customers received accurate information about current promotions.
- Facilitated new employee development, promoting effective onboarding.
- Inventory and cash counting responsibilities at opening and closing of business.
Education
A.A. - Paralegal Studies
Cerritos Community College
Cerritos, CASkills
- Microsoft Word
- Microsoft Excel
- Lexis Advance
- Bilingual
- Proficient in Spanish
- Program planning
- Youth mentoring
- Conflict resolution
- Safety management
Timeline
Barista Shift Lead
Qargo Coffee
08.2024 - Current
Youth Development Professional
Boys and Girls Club
03.2024 - Current
Barista
Starbucks
01.2024 - 07.2024
Dairy Deli Frozen Clerk
Superiors Grocers
11.2021 - 12.2023
Emergency Roadside Service Agent
AAA of Southern California
12.2019 - 10.2021
Case Evaluator
Law Offices of Perona, Langer, Beck, Serbin, Harrison
01.2018 - 07.2018
Senior Game Advisor
GameStop Co.
03.2015 - 11.2019
Retail Consultant
Sprint by Wireless Evolution
01.2014 - 11.2014
A.A. - Paralegal Studies
Cerritos Community College