Milton Turner
San Francisco,CA
Summary
Driven professional with extensive experience in public transportation and logistics management, notably with the City and County of San Francisco SFMTA and Office Depot Inc. Excelled in roles requiring exceptional customer service and operational efficiency, achieving a significant improvement in vehicle cleanliness and on-time shipping rates. Skilled in team leadership and adept at fostering a customer-focused environment.
Overview
23
23
years of professional experience
Work History
Transit Car Cleaner
City and County of San Francisco SFMTA
01.2015 - Current
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Adapted to changing workloads, weather conditions, and client needs to ensure consistent performance in various scenarios.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Demonstrated strong problem-solving skills when encountering unique challenges during car cleaning processes, finding effective solutions while maintaining quality service delivery standards.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Managed time effectively to complete assigned tasks quickly while maintaining high-quality results for each vehicle cleaned.
Bus Operator
Municipal Transportation Agency
01.2002 - 01.2015
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Transported customers to and from [Location].
- Operated large vehicles in difficult urban and rural conditions.
Education
General Education -
Galileo High School
San Francisco, CA06.1992
Skills
Customer service
- Customer Service
- Lead car cleaner
- Born and raised in the city
- Forklift
- Work Ethic and Integrity
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer Relations
Timeline
Transit Car Cleaner
City and County of San Francisco SFMTA
01.2015 - Current
Bus Operator
Municipal Transportation Agency
01.2002 - 01.2015
General Education -
Galileo High School
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