Milton Washington
Phoenix,AZ
Summary
Results-oriented Business Development Manager with a proven track record of exceeding goals and driving growth. Expertise in networking and relationship management enables business strategies to enhance market presence. Committed to delivering effective solutions that align with organizational objectives.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Hyundai Capital America
Phoenix, USA
07.2023 - Current
- Coordinate strategic initiatives to support the growth of 22 Kia dealership partners in Arizona and Utah.tah.
- Build and maintain relationships with key personnel to increase market presence.
- Provide training to align dealership activities with corporate goals.
- Build strong partnerships through frequent visits and ongoing dialogue to consistently meet and/or exceed objectives.
Dealer Account Manager
GM Financial
Los Angeles, USA
12.2020 - 07.2023
- Cultivated relationships between GM Financial and dealer partners.
- Successfully partnered with dealers to increase market share, facilitate floorplan acquisitions, and enhance dealer engagement.
- Facilitated training to align dealership operations with company objectives.
- Contributed to work activities spanning regions including Seattle, WA; Eastern Washington/Idaho; as well as Virginia Beach, VA.
Executive Referral Manager
Mercedes-Benz USA
Atlanta, USA
03.2018 - 12.2020
- Ensured prompt handling of customer complaints and requests for post-warranty assistance.
- Cultivated customer retention with advocacy efforts.
- Handled customer correspondence addressed to Executive Management team.
- Resolved complex customer claims involving multiple stakeholders including lemon law cases.
Credit Analyst
Toyota/Lexus Financial Services
Alpharetta, USA
08.2015 - 09.2017
- Analyzed and evaluated consumer credit applications.
- Developed and nurtured key relationships with dealer partners.
- Collaborated with field personnel to train dealers on policies, procedures, and programs.
Consumer Credit Analyst II
Hyundai Capital America
Atlanta, USA
02.2011 - 08.2015
- Evaluated consumer credit inquiries to ensure compliance with financial guidelines.
- Strengthened partnerships by fostering key relationships with dealer partners.
- Worked at both Plano, TX and Atlanta, GA Credit Centers.
Education
B.S. - Finance
Strayer University
05-2026
Skills
- Business development
- Relationship building and management
- Training
- Territory and account management
- CRM platforms
- Verbal and written communication
- Conflict resolution
- Captive finance
- Credit analysis
- Collaborative Negotiation Techniques
References
Available upon request
Timeline
Business Development Manager
Hyundai Capital America
07.2023 - Current
Dealer Account Manager
GM Financial
12.2020 - 07.2023
Executive Referral Manager
Mercedes-Benz USA
03.2018 - 12.2020
Credit Analyst
Toyota/Lexus Financial Services
08.2015 - 09.2017
Consumer Credit Analyst II
Hyundai Capital America
02.2011 - 08.2015
B.S. - Finance
Strayer University
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