MILTON L JAMES
Largo,FL
Summary
Organized, dedicated, hardworking and focused administrative professional with excellent communication, planning and prioritization skills and successful experience in fast-paced office settings. Team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive and can work with little to no supervision.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Receptionist/Site Inspector
Angius & Terry PLLC
01.2019 - 01.2023
- Handled multi-line phone system, routing calls, delivering messages to staff as needed
- Managed calendars, scheduled appointments, coordinated meetings, and handled correspondence and firm wide emails; letters and forms.
- Complete all end of month billing and expense reporting.
- Shared all administrative duties with office administrator across Florida offices.
- Attended on site repairs/ inspections when scheduled including maintaining contact with clients and vendors face to face on firm's behalf while litigation is ongoing.
- Performed pertinent research regarding incoming and existing cases.
- Travel 40% of time was required. This position was remote.
Administrative Assistant
EXL Legal PLLC
07.2013 - 12.2018
- Answered multi-line phone system, routing calls while delivering messages to staff and greeting visitors.
- Managed filing system; entered data and completed other clerical tasks.
- Provide support for mailroom in receiving and delivering internal and external mail, FedEx/UPS overnight packages and fax.
- Completed special projects as needed, filing pleadings, defaults and foreclosure documents.
Customer Relations Representative
Co-Ordinated Benefits Plans
09.2011 - 06.2013
- Responded to customer requests for services, and company information via phone to assess and address individual medical benefit coverage plan needs while providing timely and quality support
- Investigate claims processing and payment irregularities
- Coordinated with providers to ensure claims were processed accurately.
Claims Representative
Allstate
07.2003 - 07.2011
- Worked productively in fast-moving work environment to process large volumes of claims being filed due to loss of property
- Analyzed and addressed escalated claims to have processed effectively and efficiently
- Provided customers with accurate information through use of compliance and state insurance regulations relating to their homeowner/automobile policy with utmost care and sympathy for each situation
- Supplied service type duties which included but not limited to repair and claims process from beginning to end
- Assisted customers as well with competitor quotes and pricing of policies.
Education
High School Diploma -
Gibbs High School
St. Petersburg, FL05.2003
Skills
- Documentation and control
- Spreadsheet management/Filing and Data archiving
- Office administration
- Project planning and records management
- Quality Assurance
- Scheduling and Invoice Processing
- Time management
- Internal communication
- Performance improvement
- Policy and procedure modification
- Licensed Notary 2023-2027
Timeline
Administrative Assistant/Receptionist/Site Inspector
Angius & Terry PLLC
01.2019 - 01.2023
Administrative Assistant
EXL Legal PLLC
07.2013 - 12.2018
Customer Relations Representative
Co-Ordinated Benefits Plans
09.2011 - 06.2013
Claims Representative
Allstate
07.2003 - 07.2011
High School Diploma -
Gibbs High School