Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Milton Pierce

Public Safety Officer
Hyde Park,MA

Summary

Accomplished Public Safety Officer with a proven track record and over 16 years of experience. Adept in crime prevention and problem resolution. Officially licensed to carry and operate firearms. Excelled in customer service and emergency response, enhancing public safety and reducing risks by 100%. Skilled in information intake and route dispatch, demonstrating a strong commitment to achieving results and exceeding employer expectations. Reliable and attentive with sound judgment and reasoned thinking in dynamic and high-pressure situations.

Overview

18
18
years of professional experience

Work History

Public Safety Officer

Securitas Security Services USA
10.2020 - Current
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Manage and restrain patients who exhibit disruptive or uncontrollable behavior.
  • Patrolled hospital to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
  • Responded swiftly to protect life and property, enforce laws and ordinances and address various public service calls.
  • Coordinated medical flights and ensured timely transportation of patients to emergency facilities.
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.

Public Safety Officer

SecurAmerica LLC
03.2016 - 09.2020
  • Patrolled TransDev school bus lot to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
  • Diligently completed detailed incident reports and all necessary paperwork on a daily basis.
  • Enhanced public safety by conducting regular patrols and responding to emergency situations in a timely manner.

Public Safety Officer

Allied Barton
07.2007 - 09.2015
  • Operated the command center to coordinate and dispatch patrol officers, monitored CCTV systems, managed emergency situations and oversaw the openings and closing of events and shows.
  • Notified emergency personnel of incidents and accidents requiring medical assistance and aid.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Ensured logbooks, accident and fire emergency reports were maintained with 100% accurate.
  • Supervised crowds at busy events.

Technical Support Analyst

Granite Communications Inc.
05.2006 - 07.2007
  • Collected and monitored incoming data from various phone carriers.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Resolved issues with systems and telephones quickly and accurately.
  • Responded to customer requests for products, services and company information.

Education

High School Diploma -

The English High School
Jamaica Plain, MA
06.2002

Skills

  • Problem resolution
  • Crime Prevention
  • Information intake
  • Customer Complaint Resolution
  • Route dispatch
  • Customer service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Public Safety Officer

Securitas Security Services USA
10.2020 - Current

Public Safety Officer

SecurAmerica LLC
03.2016 - 09.2020

Public Safety Officer

Allied Barton
07.2007 - 09.2015

Technical Support Analyst

Granite Communications Inc.
05.2006 - 07.2007

High School Diploma -

The English High School

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