Milysse Ramos
Sacramento,CA
Summary
Dynamic and highly reliable professional with a strong work ethic, recognized for exceptional customer service at any given job. Proven ability to engage guests and enhance satisfaction through personalized service. Skilled in cash handling and team collaboration, consistently achieving sales targets while maintaining operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Casa Flores Mexican Resturant
12.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately took and processed food and beverage orders using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Assisted in training new staff on restaurant policies and service standards.
- Crafted and served beverages in high-volume environment while ensuring customer satisfaction.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Engaged with customers to provide personalized service and recommendations based on preferences.
- Maintained clean and organized bar area, adhering to safety and sanitation guidelines.
- Handled cash transactions accurately, ensuring proper cash handling procedures were followed.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sales Associate
Shoe Palace
11.2023 - Current
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using POS systems, ensuring accurate sales records.
- Maintained product displays and inventory organization, supporting store presentation standards.
- Collaborated with team to achieve daily sales targets, fostering a motivated work environment.
- Conducted regular stock checks to ensure optimal inventory levels and minimize shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Host/Busser/Server
Seaport Hot Pot & Korean BBQ
02.2024 - 12.2024
- Welcomed and seated guests in a timely manner, ensuring positive first impressions.
- Managed reservation system to optimize table turnover and guest experience.
- Communicated effectively with kitchen and wait staff to coordinate service flow.
- Handled guest inquiries and concerns promptly, enhancing customer satisfaction.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Accurately processed orders using point-of-sale systems, ensuring timely delivery of food and beverages.
- Provided exceptional customer service by attentively responding to patrons' needs and inquiries.
Seasonal Beauty Advisor
Ulta Beauty Inc.
10.2023 - 02.2024
- Advised clients on skincare and makeup application techniques to enhance beauty routines.
- Conducted product demonstrations to educate customers on features and benefits of beauty products.
- Managed inventory levels, ensuring timely restocking of high-demand items and minimizing shortages.
- Trained new staff on customer service protocols and product knowledge to improve team performance.
- Implemented loyalty programs that enhanced customer retention through personalized recommendations and follow-ups.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Shift Supervisor/Cashier
Kentucky Fried Chicken
01.2020 - 02.2024
- Supervised team operations to ensure adherence to safety protocols and quality standards.
- Coordinated shift schedules, optimizing workforce efficiency and coverage.
- Trained new employees on operational procedures and best practices for productivity.
- Monitored inventory levels, implementing controls to minimize waste and enhance accuracy.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Associate
Skechers
02.2022 - 10.2022
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained inventory accuracy through regular stock checks and updates in inventory management system.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Monitored sales floor activities, ensuring adherence to company standards and operational efficiency.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Strong multitasking
- Highly reliable
- Complex Problem-solving
- Fast learner
Certification
Food Handlers Certification
RBS Certified
Timeline
Server/Bartender
Casa Flores Mexican Resturant
12.2024 - Current
Host/Busser/Server
Seaport Hot Pot & Korean BBQ
02.2024 - 12.2024
Sales Associate
Shoe Palace
11.2023 - Current
Seasonal Beauty Advisor
Ulta Beauty Inc.
10.2023 - 02.2024
Retail Sales Associate
Skechers
02.2022 - 10.2022
Shift Supervisor/Cashier
Kentucky Fried Chicken
01.2020 - 02.2024