Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mimi Adams

Atlanta,GA

Summary

Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

P&C Claims Representative

Country Financial
01.2024 - 01.2025
  • Collaborated with adjusters, investigators, and other professionals to gather relevant evidence for claims evaluation.
  • Kept up-to-date with industry trends, regulations, and compliance.
  • Provided ongoing service support for existing clients by addressing inquiries, managing policy updates or changes, and assisting with claims processes.
  • Completed incident reports, properly documenting involved parties.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Managed over 60 calls, chats, and emails a day from adjusters, customers, agents, and other professionals.
  • Followed up with customers on unresolved issues.
  • Collected premiums and issued accurate receipts.

Client Support Representative

Farmers Insurance Group
02.2023 - 01.2024
  • Consulted effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive outcome.
  • Collaborated with adjusters, appraisers, and other professionals to resolve claims.
  • Utilizes multiple system platforms to conduct research, identity processes and review prior transactions to make sound decisions and recommendations.
  • Managed over 100 calls, emails, and chats daily to articulate product value to prospective customers and support current policyholders.

Office Manager

Alpha and Omega Construction
02.2021 - 06.2023
  • Handled routine responses to telephone and email inquiries on behalf of executives.
  • Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations.
  • Conducted research projects and compiled findings for executive review and kept detailed records of tasks, files, and progress.
  • Promoted special project success through topic research and resource coordination.
  • Submitted information into spreadsheets, databases and customer relationship management systems in order to verify, correct, delete or combine data.
  • Facilitated communication between clients, contractors, suppliers, and other external parties involved in projects.

Customer Success Specialist

Bright Healthcare Solutions
03.2018 - 01.2021
  • Collaborated across departments to resolve customer-related issues.
  • Managed customer calls efficiently in a fast-paced call center environment.
  • Analyzed customer data to improve customer experience quantitatively.
  • Provided first-line support to accounts to address common questions before escalating to another team.
  • Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
  • Coordinated with internal teams to access additional resources and facilitate the solutions and tools needed by customers.
  • Handled inbound and outbound calls from patients, healthcare providers, and insurance companies.
  • Addressed inquiries related to medical billing, insurance coverage, appointment scheduling, prescription refills, and insurance claims.

Education

Bachelor of Science -

Georgia State University
Atlanta, GA

Skills

  • Guidewire
  • Documentation
  • Xactimate
  • Insurance Verification
  • Risk Assessment
  • Customer Service

Certification

  • Field Adjuster, TWIA - 6/4/2025
  • ClaimXperience, Eberl - 4/30/2025
  • Property Adjuster, State Farm - 4/22/2025
  • Auto Adjuster, State Farm - 4/22/2025
  • Residential Hail and Wind Damage, HAAG - 5/30/2025
  • Inside Property Adjuster, Pilot - 6/17/2025

Timeline

P&C Claims Representative

Country Financial
01.2024 - 01.2025

Client Support Representative

Farmers Insurance Group
02.2023 - 01.2024

Office Manager

Alpha and Omega Construction
02.2021 - 06.2023

Customer Success Specialist

Bright Healthcare Solutions
03.2018 - 01.2021

Bachelor of Science -

Georgia State University

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Mimi Adams