Hi, I’m
Mimi Brown
Atlanta,GA
Summary
Dynamic marketing professional with extensive experience in social media management, content creation, and event coordination. Proven track record of driving community engagement and enhancing brand visibility through innovative marketing strategies. Exceptional ability to craft compelling narratives that captivate audiences and drive customer loyalty. Seeking to leverage these skills and experiences to contribute to a dynamic organization's marketing efforts.
Overview
9
years of professional experience
Work History
Outlier.ai
AI Prompt & Language Specialist / LLM Prompt Engineer
Job overview
- Spearhead the enhancement of Large Language Models (LLMs) through advanced NLP and ML techniques
- Design, test, and refine prompts to optimize AI responses for accuracy and user satisfaction
- Apply Reinforcement Learning from Human Feedback (RLHF) to improve model performance
- Conduct detailed user analysis to align AI outputs with user expectations.
- Facilitated group projects that promoted teamwork and communication among diverse learners.
- Proofread, edited and improved documents of different sizes.
- Provided constructive feedback on students'' written work, enhancing their writing abilities in the target language.
Dover Solutions
Field IT Technical Support Specialist
09.2023 - Current
Job overview
- Provide on-site technical support, diagnosing and resolving hardware, software, and network issues
- Perform maintenance, upgrades, and configurations for hardware and software systems.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
The Grateful Guru LLC
Graphic Designer
01.2016 - Current
Job overview
- Consult with clients across industries, achieving a 92% on-time project delivery rate
- Enhanced client satisfaction leading to a 34% year-over-year increase in referrals.
- Improved social media engagement by designing eye-catching graphics for posts and promotions.
- Developed custom illustrations that effectively communicated complex concepts in an engaging manner for diverse audiences.
- Collaborated with cross-functional teams to ensure design cohesion across various marketing channels, leading to a unified company message.
- Managed multiple projects simultaneously while maintaining high-quality results within tight deadlines, showcasing effective time-management skills.
- Streamlined design processes by implementing efficient tools and software to save time on project completion.
Atlanta PopUp Yoga
Wellness Consultant & Group Fitness (Yoga) Instructor
02.2019 - Current
Job overview
- Curated wellness programs that grew the customer base by 25% within two years
- Managed sales operations, achieving significant revenue growth.
- Increased client base by developing targeted marketing materials highlighting the benefits of wellness consulting services.
- Enhanced client satisfaction through consistent communication, support, and ongoing progress evaluations.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Taught health education classes for community workers and members of public.
Comcast NBCUniversal
Inbound Sales Account Manager
Job overview
- Utilized CRM tools to enhance customer interactions and drive sales
- Developed strategies to meet sales targets and improve customer service.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
Goldman Sachs
Presentation Designer
Job overview
- Designed presentations that effectively communicated complex information, a skill valuable for creating compelling marketing materials and presentations for Passionflix's promotional needs.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
The University of Mississippi
BA in Psychology
The Academy of Art SF
MFA in Graphic Design & Web Development
UC Berkeley
Ongoing Computer Studies
Georgia State University
Creative Writing Program
Emory University Atlanta
Center for Contemplative Science and Compassion-Based Ethics
Skills
- HTML
- Linux
- Typography
- Advertising
- Grassroots Organizing
- Public Relations
- Public Speaking
- Writing
- Blogging
- Marketing
- Project Coordination
- Creative Writing
- Proofreading abilities
- Teamwork and Collaboration
- Desktop Publishing
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Microsoft Office
- Client Service
- Team Collaboration
- Critical Thinking
- Active Listening
- Effective Communication
- Problem-solving aptitude
- Interpersonal Skills
- Analytical Thinking
- Task Prioritization
- Confidential Information Protection
- Document Formatting
Timeline
Field IT Technical Support Specialist
Dover Solutions
09.2023 - Current
Wellness Consultant & Group Fitness (Yoga) Instructor
Atlanta PopUp Yoga
02.2019 - Current
Graphic Designer
The Grateful Guru LLC
01.2016 - Current
AI Prompt & Language Specialist / LLM Prompt Engineer
Outlier.ai
Inbound Sales Account Manager
Comcast NBCUniversal
Presentation Designer
Goldman Sachs
The University of Mississippi
BA in Psychology
The Academy of Art SF
MFA in Graphic Design & Web Development
UC Berkeley
Ongoing Computer Studies
Georgia State University
Creative Writing Program
Emory University Atlanta
Center for Contemplative Science and Compassion-Based Ethics
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