OLMYTHA CESAR
Pompano Beach,FL
Summary
Analytical and detail-oriented operations professional with progressive experience supporting production, data processing, and service delivery functions in high-volume and regulated environments. Demonstrated ability to track operational metrics, maintain data integrity, support reporting requirements, and collaborate cross-functionally to improve workflow efficiency and service outcomes. Strong background in healthcare operations, compliance, and performance documentation with a proven capacity to work independently in remote settings.
Overview
5
5
years of professional experience
Work History
Data Entry & Dispatcher
Joehillman Plumbers
Davie, USA
05.2023 - 01.2025
- Supported daily production operations by accurately entering, validating, and maintaining service, dispatch, and customer data across internal systems.
- Produced and maintained operational reports used to track service volume, response times, and completion performance.
- Coordinated scheduling and dispatch activities to optimize resource utilization and ensure timely service delivery.
- Identified discrepancies in data and scheduling workflows, escalating issues to leadership to mitigate operational risk.
- Collaborated with field staff and management to adjust workflows based on real-time operational needs.
Technical Support Specialist
Fiserv
Coral Springs, USA
08.2021 - 04.2023
- Documented customer interactions, issue resolution steps, and outcomes to support service-level tracking and performance reporting.
- Analyzed recurring issues and usage patterns to identify trends impacting service performance and operational efficiency.
- Ensured compliance with established procedures while meeting productivity, quality, and accuracy benchmarks.
- Partnered with internal teams to escalate systemic issues and support continuous improvement initiatives.
Data Processing Technician
Quest Diagnostics
Miramar, USA
05.2020 - 08.2021
- Processed and validated high-volume healthcare and laboratory data with strict adherence to HIPAA and regulatory standards.
- Maintained detailed production logs and throughput records used for workload tracking and operational planning.
- Supported quality control initiatives by identifying data errors and ensuring accurate specimen documentation.
- Contributed to timely and accurate reporting in a fast-paced, compliance-driven healthcare environment.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Coconut Creek High School
Coconut Creek, FLSkills
- Production & Operational Reporting
- KPI & Volume Tracking
- Data Validation & Quality Assurance
- Advanced Data Entry & Documentation
- Excel & Database Systems
- Healthcare & HIPAA Compliance
- Process Improvement Support
- Workflow Coordination
- Trend Identification & Escalation
- Time Management & Prioritization
Timeline
Data Entry & Dispatcher
Joehillman Plumbers
05.2023 - 01.2025
Technical Support Specialist
Fiserv
08.2021 - 04.2023
Data Processing Technician
Quest Diagnostics
05.2020 - 08.2021
Associate of Arts -
Broward College
High School Diploma -
Coconut Creek High School