Meeka Estiverne
Tampa
Summary
Effective communication Exceptional customer service Opening and closing procedures Excellent people skills Cash register operations Problem-solving skills Awareness of teamwork Providing CPR Providing first aid Listening Skills
Overview
10
10
years of professional experience
Work History
Event Staff
Sunlife Stadium
08.2013 - 10.2015
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
Seasonal sales associate
Itsugar
10.2016 - 01.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Store Shopper
Instacart
01.2018 - 08.2021
- Determined guests needs by asking relevant questions and listening actively to the responses
- Assist guests to their seats
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the store and helped them locate items
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Politely assisted customers in person and via telephone
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Filed, copied, and printed documents
- Operated a POS system
- Stocked and replenished merchandise according to store merchandising layouts
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the store and helped them locate items
- Assist customers with ordering phones
- Assured them their phones is covered under insurance
- Shop for grocery orders
- Fulfilled customers when getting certain grocery items.
Valet Parking Attendant
SP Plus Parking
01.2020 - 12.2020
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Customer Service Representative
Ashley's Furniture
01.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Allied Universal Electronic Monitoring Services
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelors - Psychology
Louisiana State University At Alexandria
Alexandria, LA06.2024
Associate of Science - Crime Scene Technology
Miami Dade Community College
Miami, FL05.2018
High School Diploma - undefined
William H Turner Tech High School
2015
Skills
- Microsoft PowerPoint
- Retail Materials Management
- Calm and Professional Under Pressure
- Managing Multiple Tasks
- Problem-Solving Ability
Timeline
Customer Service Representative
Allied Universal Electronic Monitoring Services
02.2022 - Current
Customer Service Representative
Ashley's Furniture
01.2021 - 12.2021
Valet Parking Attendant
SP Plus Parking
01.2020 - 12.2020
Store Shopper
Instacart
01.2018 - 08.2021
Seasonal sales associate
Itsugar
10.2016 - 01.2017
Event Staff
Sunlife Stadium
08.2013 - 10.2015
Bachelors - Psychology
Louisiana State University At Alexandria
Associate of Science - Crime Scene Technology
Miami Dade Community College
High School Diploma - undefined
William H Turner Tech High School
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