Mimi Hsu
Oklahoma City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Consumer Cellular
01.2022 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Managed customer accounts, ensuring data integrity and timely updates to account information.
- Developed knowledge base articles for common inquiries, streamlining responses and reducing resolution time.
- Escalated complex issues to management, ensuring prompt resolution and maintaining high service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders. Troubleshooting on the devices es, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Relationship Banker
Arvest Bank
04.2021 - 10.2021
- Developed and maintained strong customer relationships through effective communication and personalized service.
- Assisted clients with account inquiries, transactions, and problem resolution to enhance customer satisfaction.
- Educated customers on banking products and services, driving informed decision-making for their financial needs.
- Collaborated with team members to streamline branch operations, improving workflow efficiency and service delivery.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Processed loan and credcard applications efficiently while ensuring compliance with regulatory standards and internal policies.
- Conducted thorough account reviews to identify opportunities for cross-selling additional banking services to clients.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Adapted products and services to suit customers' changing financial circumstances.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Store Manager
ACE Cash Express Inc.
11.2000 - 01.2021
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
- Developed inventory management strategies to optimize stock levels and minimize losses.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Implemented employee performance evaluation systems, fostering a culture of accountability and growth.
- Managed financial transactions, ensuring accuracy in cash handling and reporting practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Associate of Applied Science -
Phillips University
Enid, OKHigh School Diploma -
Blessed Imelda Catholic School
Taipei, Taiwan Skills
- Customer service
- Active listening
- Critical thinking
- Problem solving
- Relationship building
- Attention to detail
- Time management
- Dependable and responsible
- Friendly, positive attitude
- Teamwork and collaborations
- Multitasking
- Computer skills
- Organization and time management
- Flexible and adaptable
Timeline
Customer Service Representative
Consumer Cellular
01.2022 - Current
Relationship Banker
Arvest Bank
04.2021 - 10.2021
Store Manager
ACE Cash Express Inc.
11.2000 - 01.2021
Associate of Applied Science -
Phillips University
High School Diploma -
Blessed Imelda Catholic School