Mimi Kha

• Streamlined HR document management processes for 500+ employee records by developing an organized, secure digital filing system, enhancing retrieval times by 35% and ensuring compliance with global privacy standards
• Increased company-wide data accuracy and security by 30% through the development and implementation of a comprehensive filing auditing system that streamlined document management and compliance tracking processes
• Provided comprehensive administrative assistance, including IT support, to several start-up companies by managing user accounts, resolving technical issues, and maintaining accurate documentation. This support contributed to a 30% increase in operational efficiency and improved user satisfaction across multiple platforms.

- Enhanced customer service experiences by developing and implementing targeted support initiatives, leading to a 30% improvement in client satisfaction through personalized assistance and effective problem-solving within one year.

- Streamlined document management processes by creating and maintaining a user-friendly knowledge base and support documentation, resulting in a 25% increase in user engagement and quicker resolution of support queries.

- Improved inventory tracking and resource allocation by implementing accurate documentation and management procedures, which optimized inventory control and streamline operations.

• Provided technical assistance and guidance to community members, helping them navigate and utilize platform effectively, including troubleshooting connectivity issues, user account problems, and software glitches.
• Collaborated with team members to develop and enforce community guidelines and policies, utilized analytics tools to monitor community activity and user feedback, making data-driven decisions to improve overall user experience.
• Managed and resolved a high volume of user tickets, providing timely and professional support to over 20,000 users on online platform, ensuring compliance, and increasing user safety and security by 40%.