Summary
Overview
Work History
Education
Skills
Timeline
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Hermione Michel

Marietta,Georgia

Summary

To obtain a position so that I can utilize my strengths in customer service, reliability, strong decision making. I am self-motivated with excellent analytical skills and work ethics. Working as a customer service agent in various capacities at Delta Airlines allows me to display my abilities to multitasking. I am detail oriented and can meet time sensitive skills, along with strong oral and written communication skills. I am a team player who welcomes the opportunity to contribute my best assets to Delta Airlines while enhancing my job knowledge and growth. Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 20 years of experience in tracking and coordinating flight schedules, greeting passengers and preparing daily Operation Customer Centers reports. In-depth knowledge of Citrix SAP and Delta terms. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.

Overview

17
17
years of professional experience

Work History

Supply Attendant

Tech Ops 470, Delta Air Lines
08.2019 - Current
  • Supports data accuracy, compliance processes, packaging preservation, proper binning, issuing, receiving and shipping of material managed in the stores operation
  • Responsible for safe operation of mechanical and manual materials handling equipment
  • Responsible for the safe operation of company vehicles
  • Practices safety-conscious behaviors in all operational processes and procedures.

Baggage Handler/Ramp Operator

ACS 120, Delta Air Lines
11.2018 - 08.2019
  • Performs a variety of duties according to the functional work area
  • Responsible for directing the ground movement of the aircraft in terminal ramp areas
  • Lifts, loads, unloads and transports baggage, mail and cargo from loading equipment at aircraft
  • Operates ground support equipment
  • Practices safety-conscious behaviors in all operational processes and procedures
  • Collected, sorted and checked baggage tags against flight lists
  • Kept aircraft interior clean with necessary supplies and equipment such as Personal Protective Equipment
  • Enforced lost and found procedures whenever missing items were located.

Customer Specialist

Res Connect 654, Delta Air Lines
07.2017 - 11.2018
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • This is accomplished by effectively listening, quickly identifying and owning customer issues, making quality decisions, multi-tasking, and interacting with a globally diverse group of customers and colleagues
  • Consistently sell a range of travel related services, including car rental, hotel, and credit card vendor partner products, and actively search for solutions to problems
  • Demonstrates strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly
  • Specialists must understand and adhere to all Delta and Us Department of Transportation (DOT) compliance requirements.

Customer Specialist

Delta Cargo 824, Delta Air Lines
11.2010 - 07.2017
  • Cargo call center agent handles all facets of work associated with incoming customer cargo calls, including booking, tracking and tracing cargo
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Also responsible for maximizing revenue opportunities for specialty cargo shipments including, but not limited to, humans remain shipments and associated passenger travel
  • Excellent verbal communication skills, self-motivated, well organized and able to prioritize and handle several projects simultaneously, and desire to excel
  • Sell, book and service specialty products such as human remains shipments, pharmaceutical shipments, and live animal
  • Worked on the specialty desk with Delta Cares teams, and booking Human Remains
  • Providing customer service, listening, quickly identifying and owning customer issues, making quality decisions, multi-tasking, and interacting with a globally diverse group of customers and colleagues.

Communications Specialist

Atlanta Airport Parking Communication Clerk Sup
02.2007 - 11.2010
  • Highly skilled in performing customer service duties via telephone and in person
  • Management of the front desk and maintaining multi-line switchboard
  • Typing up memos, agenda daily and preparing schedules for the staff meetings
  • Ensured that goals will be met through appropriate planning and organization of inventory and expenses
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Associate of Science - A.S. Hospitality Management

Atlanta Technical College
Atlanta, GA
12.2025

Skills

  • Microsoft Office
  • Web vision/Delta Term/
  • Accounts payable
  • Accounts receivable
  • Teamwork / Collaboration
  • Cash handling
  • Customer Service, Verbal communication skills
  • Fast, Written communication skills
  • Forklifts
  • Inventory, Logistics and Materials
  • Physical strength
  • Safety standards and protocols
  • Retail Industry Knowledge
  • Leadership

Timeline

Supply Attendant

Tech Ops 470, Delta Air Lines
08.2019 - Current

Baggage Handler/Ramp Operator

ACS 120, Delta Air Lines
11.2018 - 08.2019

Customer Specialist

Res Connect 654, Delta Air Lines
07.2017 - 11.2018

Customer Specialist

Delta Cargo 824, Delta Air Lines
11.2010 - 07.2017

Communications Specialist

Atlanta Airport Parking Communication Clerk Sup
02.2007 - 11.2010

Associate of Science - A.S. Hospitality Management

Atlanta Technical College

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Hermione Michel