Mimi Rogers
Cambridge,MA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
03.2022 - Current
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Created and oversaw training programs for operations.
- Monitored industry trends to stay current with best practices in barista training and café operations.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Trained new employees in groups and in one-on-one scenarios.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Provided coaching and mentoring to employees.
Server
Cheesecake Factory
03.2022 - 12.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Server
Max Brenner
05.2018 - 01.2019
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Lifeguarding
Club At Charles River,
05.2017 - 09.2017
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided professional services and support in a dynamic work environment.
Education
No Degree -
Bunkerhill Community College
Boston, MANo Degree -
Arizona State University
Online High School Diploma -
Forman School
Litchfield, CT05.2017
Skills
- Coaching and Development
- Employee Performance Management
- Adaptive and creative
- Compliance Training
- Hospitality service expertise
- Corporate Training Programs
- Team Leadership
- Decision-Making
- Cash Register Operation
- Friendly and outgoing
- Active listener
- Clear Communication
- Attention to Detail
Timeline
Barista Trainer
Starbucks
03.2022 - Current
Server
Cheesecake Factory
03.2022 - 12.2023
Server
Max Brenner
05.2018 - 01.2019
Lifeguarding
Club At Charles River,
05.2017 - 09.2017
No Degree -
Bunkerhill Community College
No Degree -
Arizona State University
High School Diploma -
Forman School