Mimi Stahl
Sales
Virginia Beach,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Inside Relationship Representative
Cox Business
08.2006 - Current
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Introduced, demonstrated and sold new products and systems effectively.
REVENUE-MARGIN ASSURANCE COORDINATOR
Cox Business
05.2001 - 08.2006
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Inspected account books and recorded transactions.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Human Resource Clerk II
Cox Communications
05.2000 - 05.2001
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Processed and accurately recorded new hires, terminations, transfers and promotions into HRIS.
- Assisted with meetings and presentations within company.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Education
BBA - Business Adminstration
Strayer University
Virginia Beach, VA06.2013
Associate of Applied Science - Business Management
Kaplan University
Online03.2006
Associates - Accounting
ECPI University
Virginia Beach, VA05.1997
Skills
- Recordkeeping Strengths
- Call Center Operations
- Inbound Calls
- Documentation
- Multi-Line Telephone Operation
- Critical Thinking
- Customer Service
- Spreadsheets
- Business Development Understanding
- Account Management
- Customer Relationship Management
- Issue Identification
- New Business Development
- Product and Service Sales
Accomplishments
- First Name last name
- Address
- Phone
- LinkedIn Profile
- Twitter/Blog/Portfolio[Recipient Name][Title][Company][Recipient Street Address][Recipient City, ST Zip]
- Dear [Recipient Name]
- Are you looking for a [job title] with:[Number] years of hands-on experience in [area of expertise]?
- Knowledge of the latest technology in [industry or field]?[Excellent written and oral communication skills?][A passion to learn and to increase his skills?]
- If so, then you need look no further
- You will see from my enclosed resume that I meet all of these qualifications and more
- I would very much like to discuss opportunities with [Company Name]
- To schedule an interview, please call me at [phone]
- The best time to reach me is between [earliest time] and [latest time], but you can leave a voice message at any time, and I will return your call
- Thank you for taking the time to review my resume
- I look forward to talking with you
- Sincerely,[Your Name]
- Enclosure2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Inside Relationship Representative
Cox Business
08.2006 - Current
REVENUE-MARGIN ASSURANCE COORDINATOR
Cox Business
05.2001 - 08.2006
Human Resource Clerk II
Cox Communications
05.2000 - 05.2001
BBA - Business Adminstration
Strayer University
Associate of Applied Science - Business Management
Kaplan University
Associates - Accounting
ECPI University
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