Mimi Tiotuico
Aurora,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
CFA Designer
CenturyLink
Littleton, CO
04.2016 - Current
- Responsible for assigning CFA on all off-net orders provisioned out of Lumen systems. The CFA is the physical termination to the Local Exchange Carriers (LEC). Provides CFA to the Offnet Provisioning Team to order low-speed, high-speed, and Ethernet circuits in North America.
- The CFA Designer will engage the Global Field Services (GFS) Team on any high-speed order, DS3 and above, to confirm that the CFA assigned is available. CFA Designer will contact GFS to retrieve 3rd party CFA assignments and cross connects.
- Acts as the primary interface with AMO (Access Management and Operations) and is responsible for opening AMO jeopardies on behalf of the Offnet Provisioning Team.
Provisioning Network Analyst II
Tw Telecom
Greenwood Village, CO
07.2010 - 03.2011
- Performs circuit provisioning through the cross-connect of SONET and TDM equipment.
- Manages complex circuit activation of customer services requiring coordination of activities with field personnel, internal Tier II groups, and external business partners.
- Thorough knowledge and understanding of tw telecom networks, including circuit layout records and design layout records, processes, and procedures.
Escalation Coordinator
Tw Telecom
Greenwood Village, Colorado
07.2009 - 07.2010
- The Escalation Coordinator tracks and responds to escalations based on the predetermined service level agreement.
- Receives, tracks, and completes orders associated with transport, switched access services, and interconnect trunk/transport infrastructure.
- Ensures efficient workflow and communication between several groups, including sales, design and engineers, provisioners and third party carriers
Service Delivery Specialist III
Tw Telecom
Greenwood Village, Colorado
03.2002 - 07.2009
- Works with Local Exchange Carriers (LEC) and LEC Account Managers during city implementation meetings to identify necessary information prior to placing orders.
- Front line for revenue-generating process, receives, tracks, and completes orders associated with transport, switched access services, and internet and data services.
- Understands industry standards and processes orders accordingly; able to train peers to follow industry standards; tracks order volume and provides reports to ordering manager.
- Subject Matter Expert for several internet and data products; lead on iMatrix clean-up.
Administrative Assistant II
Tw Telecom
Greenwood Village, Colorado
02.2000 - 03.2002
- Creates databases that will track orders from receipt to firm order confirmation and through completion.
- Tracks and reports order accuracy; assists the ordering manager in distributing orders and balancing workloads.
NCOIC, Information Manager
United States Air Force, USAF
Buckley Air Base, Colorado
12.1992 - 02.2000
- Maintains office filing system; reviews, edits, and prepares Enlisted Performance Reports & Officer Performance Reports, decorations, special awards, and general correspondence.
- Generates operating instructions, letters, messages, technical reports, and training material; updates flight manpower documents; compiles, types, and files overtime work requests.
- Additional Duties: Security Manager tracks all line badges, security inventories, security initiations, and security investigations for clearance, as well as downgrades for secret and top secret clearance; provides unit postal services.
Education
Associate of Applied Science - Computer and Information Sciences
Community College of Aurora
Aurora, COSkills
- Project Management
- Multi-tasking abilities
- Spreadsheet tracking
- Goal Setting and Achievement
- Records Management
- Self-starter
- Data reporting
- Adaptability
Accomplishments
Several tw Telecom Hot Shot Awards (Awarded by peers for exempalry work)
The tw Telecom Way
Quality Assurance Award
77th CEG Airman of the Quarter, Oc-Dec
Timeline
CFA Designer
CenturyLink
04.2016 - Current
Provisioning Network Analyst II
Tw Telecom
07.2010 - 03.2011
Escalation Coordinator
Tw Telecom
07.2009 - 07.2010
Service Delivery Specialist III
Tw Telecom
03.2002 - 07.2009
Administrative Assistant II
Tw Telecom
02.2000 - 03.2002
NCOIC, Information Manager
United States Air Force, USAF
12.1992 - 02.2000
Associate of Applied Science - Computer and Information Sciences
Community College of Aurora
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