Summary
Overview
Work History
Education
Skills
Communication Skills
Timeline
Bartender

Miettini Washington

Labelle,USA

Summary

Communicative Customer Service is professionally qualified to maintain customer satisfaction and contribute to the company’s success. History managing large amounts of inbound and outbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active skills, and multitasking.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Willis Towers Watson
08.2024 - 02.2025
  • Assisted Participants with answers to their questions about Via Benefits
  • Answered calls inbound and outbound
  • Assisted Participants with help with the Via Benefits online website, answering with creating accounts, and Funding questions about their Retiree Reimbursement benefits.

Customer Service Representative

LadyLuvs Collections LLC
07.2022 - 07.2024
  • Answered customers inquiries and provided accurate information regarding products and services
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted callers with online orders (online accounts, tracking orders and billing issues), Managed 100 plus calls per day.

Customer Service Representative

Convey Health Solutions
03.2017 - 11.2022
  • Managed incoming calls from patients and other healthcare facilities to provide information or scheduled appointments for patients using the electronic health record system.
  • Assisted in checking patients’ insurance eligibility prior to their appointment.
  • Managed 50+ calls per shift, processed paperwork related to medical claims processing including authorizations, referrals, Pré certification.

Customer Service Representative

Teleperformance
05.2014 - 03.2017
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues, answered incoming calls regarding memberships, benefits and services provided guidance to members on how best to use products and services offered by the organization.
  • Assisted 150 plus members per shift
  • Assisted members with healthcare benefits (online accounts ID cards, password resets and billing issues.

Education

Associate’s degree - Medical Billing and Coding

Ultimate Medical Academy
Clearwater, FL
06.2025

Associate’s degree - Criminal Justice

Colorado Technical Institute
Colorado Springs, CO
03.2022

Skills

  • Customer Service
  • Data Entry
  • Microsoft Applications
  • CRM Software
  • Billing and Payment Processing
  • Inbound and Outbound calling
  • Account updating
  • Complaint resolution
  • Knowledgeable
  • Account Management
  • Written Communication

Communication Skills

Communicative Customer Service is professionally qualified to maintain customer satisfaction and contribute to the company’s success. History managing large amounts of inbound and outbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active skills, and multitasking.

Timeline

Customer Service Representative

Willis Towers Watson
08.2024 - 02.2025

Customer Service Representative

LadyLuvs Collections LLC
07.2022 - 07.2024

Customer Service Representative

Convey Health Solutions
03.2017 - 11.2022

Customer Service Representative

Teleperformance
05.2014 - 03.2017

Associate’s degree - Criminal Justice

Colorado Technical Institute

Associate’s degree - Medical Billing and Coding

Ultimate Medical Academy

Similar Profiles

CREATE PROFILE