Mimi A. Simmons
McDonough,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service
AN Deringer, Inc
02.2023 - Current
- (Hired as a fulltime employee after serving as a temporary worker for Partners Personnel from 2/17/2023 to 06/26/2023)
- Receiving, processing, scheduling and tracking 3PL freight forwarding orders via email, Manhattan Scale System, My Carrier, Microsoft Teams, Excel, Word, and various freight and small parcel logistics companies
- Receiving inventory into the system
- Providing excellent and thorough customer service to those clients with and without access to SCALE
Loader/Unloader, Splitter, Driver
UPS SMART HUB
02.2022 - 02.2023
- Handled air, ground and expedited packages within and outside of the warehouse with care and in accordance with UPS standards while moving and/or delivering packages to their next destinations.
- Followed directions to ensure any potentially hazardous materials are properly contained and processed
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Received and resolved damaged packages including locating contents, re-boxing, printing new labels
- Lifted and slid packages weighing up to 150 pounds.
Cosmetologist
Self-employeed
02.2013 - 05.2022
- Provided excellent customer service
- Advertised and marketed to build clientele
- Provided chemical and non-chemical services such as shampooing, conditioning, relaxer, perms and color services, roller setting, installing weave, cutting, eyebrow arching and fill ins, eye lash extensions
- Maintained a clean and sanitary workstation with sanitary implements
- Opened and closed the salon
- Accepted payments via CashApp, credit card or cash
- Scheduling, selling and upselling of products, receiving commission on certain products and services, etc.
Server
O’Charley’s
08.2010 - 04.2013
- Provided excellent customer service for guests while greeting patrons and taking orders
- Worked with POS computer system to input orders
- Served guests’ food and drink
- Handled cash and credit cards and providing timely and accurate bills and change due to the quests
- Resolved customer complaints promptly and professionally
- Maintained the cleanliness of guests’ surroundings including their tables and the front and back of entire restaurant
- Anticipated the needs of my guests and provided an overall sense comfort and familiarity for the guests.
Copier Moving Specialist/ EconoTech
Administrative Assistant
03.2009 - 01.2010
- Answered multi line telephone calls courteously and professionally
- Assisted walk in customers
- Handled accounts payables and receivables
- Dispatched drivers to pick- ups and deliveries
- Created business cards, flyers, pamphlets, and the like for potential customers, etc.
K-5 Teacher
Clayton County Public Schools
07.2006 - 05.2008
- Planned and implemented daily lesson plans
- Maintained behavioral expectations inside and outside the classroom
- Planned and conducted parent/teacher conferences
- Maintained online grade book
- Used interactive software during daily lessons
- Worked with a group of my peers to devise new and revise old learning activities, etc.
Education
Master Cosmetology License - Cosmetology
Empire Beauty School
Morrow, GA02.2014
Bachelor of Science - Family and Consumer Sciences, Child and Family Development
The University of Georgia
Athens, GA.12.1999
Skills
- Productivity Standards
- POS Transactions
- Microsoft Office
- Customer Retention Strategies
- Issue and Complaint Resolution
- Correcting Discrepancies
- Team Goals
- Understanding Customer Needs
- Administrative Duties
- Client Relationships
Timeline
Customer Service
AN Deringer, Inc
02.2023 - Current
Loader/Unloader, Splitter, Driver
UPS SMART HUB
02.2022 - 02.2023
Cosmetologist
Self-employeed
02.2013 - 05.2022
Server
O’Charley’s
08.2010 - 04.2013
Copier Moving Specialist/ EconoTech
Administrative Assistant
03.2009 - 01.2010
K-5 Teacher
Clayton County Public Schools
07.2006 - 05.2008
Master Cosmetology License - Cosmetology
Empire Beauty School
Bachelor of Science - Family and Consumer Sciences, Child and Family Development
The University of Georgia