Mimisha Mamo
Madison,AL
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
22
22
years of professional experience
Work History
Business Owner/Operator
Self-employeed
01.2015 - 03.2024
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Operational efficiency
- Customer relationship management
- Accomplished Property Manager and Business Owner with over 10 years of experience in overseeing diverse real estate portfolios, managing day-to-day operations, and driving business growth through strategic planning and effective management. Demonstrated expertise in tenant relations, property maintenance, financial management, and staff leadership. Proven track record of increasing property value, optimizing occupancy rates, and delivering exceptional service to tenants and clients alike.
Customer Service Specialist
Century Mortgage
01.2006 - 01.2009
Administrative Assistant
Senait McKinney
01.2004 - 01.2007
- Provided assistance to Independent real estate sales contractor; Scope of responsibility- updating marketing information, developing presentations and marketing plans, designing flyers and postcards, Make follow-up calls, prepare contracts and correspondence; conduct searches on FMLS and GAMLS; in addition to various other real estate related tasks involving customer/client involvement.
Customer Service Specialist
Fry Electronics
01.2005 - 01.2006
Assistant Manager
Great American Cookie Company
01.2004 - 01.2005
Store Manager
BP Gas Station
01.2002 - 01.2003
Education
Sales Associate -
WH Smith Gift Shop
01.2001
Receptionist -
AYU Home Improvement
01.1999
DeVry University, Duluth, GA, Gwinnett -
Store Manager
01.1999
Skills
- Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success
- Reliable customer service representative with a proven track record in demanding sales and account management environments
- Strong organizational skills
- Creative problem solver
- Excellent communication skills
- Fast learner
- Energetic work attitude
- Training development
- Real Estate Management
- Financial Planning & Budgeting
- Tenant Relations & Conflict Resolution
- Marketing & Leasing Strategies
- Maintenance Coordination
- Regulatory Compliance
- Staff Recruitment & Leadership
- Market Analysis & Property Valuation
- Client Relationship Management
Accomplishments
- Project Management.
- Administrative Support Human Resource Functions.
- Office Management and Supervision Problem Identification and Resolution.
- Scheduling and Event Coordination Team Building and Leadership.
- Budgeting and Financial Affairs Interpersonal Communications.
- Proficient in Microsoft Office Suite Efficient and Accurate Project Management.
- Streamline and prioritize workflows Recruitment and Orientation Facilitation
Careerfocus
Results-driven Customer Services Representative with proven ability to establish rapport with clients.
Timeline
Business Owner/Operator
Self-employeed
01.2015 - 03.2024
Customer Service Specialist
Century Mortgage
01.2006 - 01.2009
Customer Service Specialist
Fry Electronics
01.2005 - 01.2006
Administrative Assistant
Senait McKinney
01.2004 - 01.2007
Assistant Manager
Great American Cookie Company
01.2004 - 01.2005
Store Manager
BP Gas Station
01.2002 - 01.2003
Sales Associate -
WH Smith Gift Shop
Receptionist -
AYU Home Improvement
DeVry University, Duluth, GA, Gwinnett -
Store Manager