Murielle Favre
Orlando
Summary
Dedicated Customer Service Professional with expertise in conflict resolution, data entry, and Customer Relationship Management. Proven ability to enhance customer experiences through effective communication and problem-solving. Skilled in adapting to fast-paced environments and managing last-minute changes while maintaining high-quality work and efficiency.
Overview
9
9
years of professional experience
Work History
Medical Records Technician
Advantmed
10.2025 - Current
- Ensured timely access to patient information through effective provider collaboration.
- Identified errors in medical records, enhancing accuracy and facilitating quick resolutions.
- Retrieved medical records from diverse EMR systems for efficient processing.
- Scanned medical records into digital format, improving accessibility and retrieval.
- Uploaded physician notes into electronic medical records for streamlined documentation.
- Coordinated with providers and insurers to expedite medical records processing.
Customer Service Representative
Express Scripts Pharmacy
10.2019 - 07.2025
- Ensured high customer satisfaction through exceptional service delivery.
- Coordinated cross-functional teams for timely solution delivery.
- Facilitated customer service via inbound calls, chats, and emails.
- Maintained calm demeanor while de-escalating customer concerns effectively.
- Processed payments and set up billing arrangements for customers.
- Conducted follow-up calls post-issue resolution to ensure satisfaction.
Phlebotomist
Quest Diagnostics
11.2016 - 09.2019
- Ensured accurate specimen collection and transport for quality patient care.
- Reported abnormal results promptly, enhancing laboratory management and patient outcomes.
- Verified specimen quality by centrifuging samples for courier pickup.
- Identified optimal veins for blood draws, minimizing patient discomfort.
- Coordinated specimen collection based on patient needs, improving workflow efficiency.
- Maintained compliance with HIPAA and OSHA standards for patient safety.
Education
Some College (No Degree) -
Cambridge Institute of Allied Health & Technology
Altamonte Springs, FL05-2013
High School Diploma -
EDGEWATER HIGH SCHOOL
Orlando, FL05-2007
Skills
- Scheduling
- Complaint resolution
- Account updating
- Task prioritization
- Dispute resolution
- Critical thinking
- Complaint handling
- CRM software proficiency
- Opening and closing accounts
- Customer relations
- Empathy and patience
- Cultural awareness
- Call center procedures
- Data entry
- Reading comprehension
- Order fulfillment
- Product and service solutions
- Typing 30 wpm
- Strong teamwork
- Paperwork processing
- Call center experience
- Live chat support
- Medical records auditing
- HIPAA compliance
- Healthcare data analytics
- billing
- EMR Systems
Languages
English
Full Professional
Timeline
Medical Records Technician
Advantmed
10.2025 - Current
Customer Service Representative
Express Scripts Pharmacy
10.2019 - 07.2025
Phlebotomist
Quest Diagnostics
11.2016 - 09.2019
High School Diploma -
EDGEWATER HIGH SCHOOL
Some College (No Degree) -
Cambridge Institute of Allied Health & Technology