Min Kaviany
West Palm Beach,FL
Summary
Committed Director of Applications Quality and Training with exceptional leadership and technical skills required to drive teams toward optimal results. Promotes dynamic and flexible application of best practice. Adheres to traditional development lifecycle techniques while also creating original protocols. Endlessly adaptable to suit ongoing business needs, personnel strengths and development challenges.
Overview
6
6
years of professional experience
Work History
Director of Applications Quality and Training
Ilumed
05.2023 - Current
- Defined project-wide performance metrics such as developmental milestones, timeline goals and required completion dates.
- Applied DevOps practices to better integrate disparate efforts within multi-team projects.
- Communicated directly with project stakeholders, providing timely updates on project advancement.
- Spearheaded technical discussion roundtables to track progress and optimize future resource distribution.
- Oversee quality assurance processes and training programs for application development.
- Collaborate with cross-functional teams to enhance product performance and user experience.
National Director of Member Outreach
Ilumed
05.2021 - 05.2023
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Insurance Agent
Keystone Insurance Group
09.2018 - 05.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Palm Beach Central High School
FloridaAssociate of Arts - Communications
Palm Beach State College
FloridaSkills
- Business Analysis
- Project Planning
- System Design
- DevOps
- Team Management
- API Development
- Applications Development
- Report Generation
- Product Knowledge
- Staff education and training
- Prioritization and Execution
- Troubleshooting and QA
Timeline
Director of Applications Quality and Training
Ilumed
05.2023 - Current
National Director of Member Outreach
Ilumed
05.2021 - 05.2023
Insurance Agent
Keystone Insurance Group
09.2018 - 05.2021
High School Diploma -
Palm Beach Central High School
Associate of Arts - Communications
Palm Beach State College
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