Min Kim
Cypress,TX
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Lonestar Automotive and Houstonian Hotel Club & Spa. Skilled in team leadership and problem-solving, adept at driving performance improvements and achieving cost savings. Excelled in enhancing employee engagement and customer satisfaction, demonstrating exceptional verbal communication and negotiation skills.
Overview
27
27
years of professional experience
Work History
Manager
Lonestar Automotive
06.2001 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Guest Service Agent
Houstonian Hotel Club & Spa
02.1998 - 05.1999
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
Education
Bachelor of Science - Hotel Restaurant Management
University of Houston
Houston, TX05-2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Relationship building
- Operations management
- Staff development
- Sales techniques
- Shift scheduling
- Schedule preparation
- Sales management
- Negotiation
- Business administration
- Budget control
- Safety procedures
- Recruiting and interviewing
- Vendor management
- Revenue management
- Computer skills
- Adaptability and flexibility
- Hiring and training
- Negotiation and conflict resolution
- Problem-solving aptitude
Languages
English
Native or Bilingual
Korean
Professional Working
Spanish
Elementary
Timeline
Manager
Lonestar Automotive
06.2001 - 08.2024
Guest Service Agent
Houstonian Hotel Club & Spa
02.1998 - 05.1999
Bachelor of Science - Hotel Restaurant Management
University of Houston
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