Min Zhang
Lilburn,GA
Summary
Dynamic professional with a proven track record at Gwinnett County Schools, excelling in customer service and team collaboration. Recognized for enhancing operational efficiency and training staff, I bring strong communication skills and a dependable work ethic to foster a positive work environment and drive team success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
SNP
Gwinnett County Schools
Lilburn, GA
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Processed customer transactions efficiently, ensuring accurate cash handling and balanced registers.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance satisfaction.
- Trained new cashiers on operational procedures and best practices for optimal performance.
Manager
101 EZGO LLC
Snellville, GA
10.2015 - 12.2021
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training programs to enhance team competencies and performance.
- Implemented process improvements that increased operational efficiency.
- Coordinated cross-departmental projects to streamline workflow and communication.
- Provided mentorship and guidance to junior staff, fostering professional growth and development.
- Led team meetings to discuss objectives, challenges, and solutions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
BBA - Economics
BEIJING JIAOTONG UNIVERSITY
06-2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Computer skills
Timeline
SNP
Gwinnett County Schools
01.2023 - Current
Manager
101 EZGO LLC
10.2015 - 12.2021
BBA - Economics
BEIJING JIAOTONG UNIVERSITY