Mina Alsaad
Dearborn Heights,MI
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in my role.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Strength PT
01.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries promptly.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendars for the office , optimizing daily operations.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant personnel.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Processed pre-authorization requests in a timely manner to facilitate patient care and service delivery
- Conducted insurance eligibility verification for patient accounts to ensure coverage accuracy.
Lead Front Desk Receptionist
Michigan Chiropractic Specialists
10.2024 - 11.2024
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Registration Clerk
DMC Children's Hospital Of Michigan
05.2024 - 08.2024
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
Education
Bachelor of Science -
Wayne State University
05-2026
High School Diploma -
Crestwood High School
06-2022
Skills
- Data entry proficiency
- Document preparation
- Appointment scheduling
- File management
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Experience with electronic health record (EHR) Such as practice fusion & Webpt
- Multitasking and organization
- Verbal and written communication
- Cash handling
- Decision-making
Languages
Arabic
Full Professional
Timeline
Front Desk Receptionist
Strength PT
01.2025 - Current
Lead Front Desk Receptionist
Michigan Chiropractic Specialists
10.2024 - 11.2024
Registration Clerk
DMC Children's Hospital Of Michigan
05.2024 - 08.2024
High School Diploma -
Crestwood High School
Bachelor of Science -
Wayne State University
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