Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mina Ali

Clarksville ,TN

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Sales Representative Manager

Elite Metro By T-mobile
Clarksville, TN
10.2022 - 02.2024
  • Identified potential customers and developed relationships with them.
  • Implemented incentive programs designed to increase sales volume from existing customers as well as attract new ones.
  • Recruited, trained, coached, mentored, and evaluated new staff members in order to ensure the highest level of customer service was provided at all times.
  • Resolved conflicts between customers and company representatives.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Reviewed monthly performance against targets set by management team.
  • Developed and implemented sales strategies to reach key accounts.
  • Established performance standards for sales team members and monitored their progress against those goals.

Cashier/Customer Service Representative

Athena Greek Cafe
Clarksville , Tn
10.2021 - 02.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Baker/Cashier/Assistant Manager

Madeleine’s Place
Clarksville , TN
05.2019 - 09.2021
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Kept records of daily production numbers for each type of item produced.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Rotated stock as needed to keep freshness intact.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Resolved conflicts between team members in an effective manner.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Complied with all health and safety regulations while performing job duties.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Answered phone calls to assist customers with questions and orders.

Education

High School Diploma -

K-12 Virutal School
Clarksville Tn
05-2022

Some College (No Degree) - Biochemistry

Austin Peay State University
Clarksville, TN

Skills

  • Communication
  • Responsible
  • Confidence
  • Self Management
  • Team building
  • Organization
  • Time management
  • Willingness to learn
  • Tolerance
  • Stress management
  • Negotiation
  • Empathy
  • Critical thinking
  • Sales Coaching
  • Vendor Management
  • Strategic Planning
  • Sales Team Training
  • Sales Closing
  • Client Service
  • Customer Service
  • Returns Processing
  • Payment Collection
  • Customer Assistance
  • ID Verification
  • Cash Register Operation
  • Cash Handling
  • Drawer Balancing
  • Order Packaging
  • Scanner Operations
  • Credit and Cash Transactions
  • Retail Merchandising
  • Daily Reporting
  • Cleaning and Sanitizing
  • Product Knowledge
  • Issue Resolution
  • Guest Inquiries
  • Staff Training
  • Loss Prevention
  • Time Management Skills
  • Food Safety
  • Team Player
  • Conversant in Arabic and English
  • Active Listener
  • Health and Safety Regulations Management
  • Opening and Closing Duties
  • Direct Sales
  • Listening to anyone about anything
  • Problem solving

Languages

Arabic
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative Manager

Elite Metro By T-mobile
10.2022 - 02.2024

Cashier/Customer Service Representative

Athena Greek Cafe
10.2021 - 02.2022

Baker/Cashier/Assistant Manager

Madeleine’s Place
05.2019 - 09.2021

High School Diploma -

K-12 Virutal School

Some College (No Degree) - Biochemistry

Austin Peay State University

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Mina Ali