Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Interests
Timeline
Generic

Mina Dows

Marlton

Summary

Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Banquet Server

The Madison
06.2022 - 02.2025
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Answered guest questions about event plans and food service choices.
  • Minimized service disruptions, quickly addressing and correcting any setup or service errors.
  • Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.

Store Manager

Crazy Customs
06.2021 - 09.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Table Busser

Crown Plaza Hotel
06.2018 - 03.2020
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
  • Supported servers by responding to guest needs and retrieving items.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
  • Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
  • Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
  • Utilized strong problem-solving skills to address any issues that arose during shifts, ensuring smooth operation of the dining area.
  • Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adhered to restaurant policies and procedures, upholding high standards of professionalism at all times.
  • Displayed strong multitasking abilities, handling multiple responsibilities simultaneously while remaining focused on priorities.
  • Promoted teamwork among restaurant staff through effective communication and collaboration on tasks.
  • Provided excellent customer service, addressing guest concerns promptly and professionally.

Education

Bachelor of Science - Biochemistry

Saint Joseph's University
Philadelphia, PA
05-2026

No Degree - Biochemistry (Transfered Out)

Rutgers University, Camden
Camden, NJ
05-2024

High School Diploma -

Cherokee High School
Marlton, NJ
06-2022

Skills

  • Cooperative Problem-Solving
  • Effective Time Management
  • Customer Engagement
  • Customer Service in Food Industry
  • Customer Engagement Strategies
  • Flexible Problem Solving
  • Efficient Table Management
  • Setup and Dismantling Expertise
  • Consistent Dependability
  • Availability for Varying Schedules
  • Physical Movement Coordination
  • Effective Communication

Affiliations

  • Christian Coptic Orthodox

Languages

Arabic
Native or Bilingual

Interests

I'm a big sports fan, especially basketball and weight lifting I love being at the gym with my friends pushing each other to be better everyday I have a bit of a side hobby, I love to go bowling Living a healthy lifestyle is something I struggled with as a child; I was prediabetic when I was only 15 years old and that was a big shock in my life It really created a life of wellness and fitness in me at a young age so since then it's been a really big focus in my life to this day

Timeline

Banquet Server

The Madison
06.2022 - 02.2025

Store Manager

Crazy Customs
06.2021 - 09.2022

Table Busser

Crown Plaza Hotel
06.2018 - 03.2020

Bachelor of Science - Biochemistry

Saint Joseph's University

No Degree - Biochemistry (Transfered Out)

Rutgers University, Camden

High School Diploma -

Cherokee High School

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Mina Dows