Mina Emanuele
Thomaston,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative II
Eversource
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Maintained and archived regulatory paperwork.
- Assisted with billing inquiries/discrepancies and provided timely responses to enhance customer satisfaction.
Project Concierge
Trinity Solar
11.2021 - 06.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of project information.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Reviewed and edited documents for accuracy, grammar and clarity.
Prestige Beauty Advisor
Ulta
06.2019 - 04.2022
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Taught customers how to apply makeup and recommended optimal products.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Regional Manager
Brow Art 23
09.2020 - 04.2021
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 7 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Office Manager
RFI Oil And Propane LLC
06.2016 - 08.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Education
Business Administration And Management
Tunxis Community College
Farmington, CT05.2026
Cosmetology License - Cosmetology
Paul Mitchell The School
North Haven, CT06.2019
Skills
- Customer Service
- Back Office Operations
- Data Entry Documentation
- Staff Management
- Administrative Support
- Office Management
- Time Management
- Order Management
- Shipping and Receiving
- Microsoft Office
- Critical Thinking
- Safe Work Practices
Timeline
Customer Service Representative II
Eversource
06.2022 - Current
Project Concierge
Trinity Solar
11.2021 - 06.2022
Regional Manager
Brow Art 23
09.2020 - 04.2021
Prestige Beauty Advisor
Ulta
06.2019 - 04.2022
Office Manager
RFI Oil And Propane LLC
06.2016 - 08.2018
Business Administration And Management
Tunxis Community College
Cosmetology License - Cosmetology
Paul Mitchell The School