Mina Gendy
Mount Juliet,TN
Summary
Accomplished professional with extensive experience in operations oversight and financial management. Known for building cohesive teams and developing effective marketing strategies that lead to increased sales and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Calendars Eats and Lounge
01.2021 - 12.2025
- Developed and implemented operational policies to enhance service efficiency.
- Managed daily financial transactions, ensuring accuracy in cash handling and reporting.
- Oversaw staff recruitment, training, and performance evaluations to build a cohesive team.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
- Established vendor relationships to negotiate favorable terms and improve product quality.
- Designed marketing strategies to increase customer engagement and boost sales revenue.
- Implemented health and safety regulations to maintain compliance and ensure customer satisfaction.
- Analyzed customer feedback to identify areas for service improvement and enhanced dining experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Assessed income and expenses and adapted plans to improve profit levels.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Increased customer satisfaction by providing high-quality services and timely communication.
Real Estate Developer
AMM Developments
12.2018 - 12.2020
- Led project management initiatives for residential and commercial developments.
- Coordinated with contractors to ensure compliance with local regulations and building codes.
- Oversaw budgeting processes, ensuring financial accuracy throughout development phases.
- Secured financing for real estate projects by cultivating relationships with lenders and investors.
- Coordinated with local municipalities to obtain necessary permits, facilitating smooth project execution.
- Performed accounting functions by tracking revenue and expenses for ongoing properties.
- Developed schedules for projects and managed all processes to obtain jurisdictional permits and approvals.
- Developed accurate budgets and financial projections for each project phase, ensuring fiscal responsibility throughout the development process.
- Managed multidisciplinary teams, fostering collaboration and communication between architects, engineers, and construction professionals.
- Oversaw marketing efforts for new properties, successfully attracting prospective tenants and buyers.
- Collaborated with legal counsel to navigate complex zoning regulations, ensuring compliance with all applicable laws.
- Tracked project costs and other financial metrics to maximize profitability.
- Negotiated labor contracts with general contractors and subcontractors.
- Scheduled utility service providers according to project timelines.
- Collaborated with structural engineers to evaluate structural integrity of projects.
- Obtained building and specialty permits from local jurisdictional agencies.
Owner/Operator
Arabian Palace Lounge
10.2013 - 10.2018
- Directed daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clientele.
- Managed vendor relationships to optimize supply chain processes and reduce costs.
- Oversaw staff recruitment, training, and performance evaluations to build a high-performing team.
- Analyzed financial reports to drive profitability and identify areas for improvement.
- Enhanced menu offerings based on customer feedback and industry trends to boost sales.
- Established standard operating procedures for food safety and sanitation compliance.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
- Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Planned and executed strategies to increase customer loyalty and retention.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised daily activities of restaurant and 30 employees.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
Banquet Server
The Hermitage Hotel
07.2009 - 05.2012
- Delivered exceptional customer service during high-profile events, ensuring guest satisfaction and seamless experiences.
- Collaborated with kitchen staff to coordinate timely food service and presentation for banquet functions.
- Set up and dismantled event spaces efficiently, adhering to hotel standards and client specifications.
- Trained new team members on service protocols, enhancing team performance and operational efficiency.
- Assisted in the planning of banquet layouts, optimizing space utilization for diverse event types.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Elevated guest dining experience, recommending beverage pairings based on menu selections.
- Maintained clean and safe work environment.
Education
Business
Motlow State Community College
Smyrna, TN05-2011
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Payroll processing
- Operational reporting
- Human resource management
- Marketing strategy development
- Financial planning
- Marketing expertise
- Recruiting and hiring
- Financial reporting
- Finance management
- Schedule management
- Strong work ethic
- Dependable and reliable
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Professional Working
Timeline
Owner/Operator
Calendars Eats and Lounge
01.2021 - 12.2025
Real Estate Developer
AMM Developments
12.2018 - 12.2020
Owner/Operator
Arabian Palace Lounge
10.2013 - 10.2018
Banquet Server
The Hermitage Hotel
07.2009 - 05.2012
Business
Motlow State Community College