Mina Girgis

Work History

Qatarairways

Qatar, Doha

02.2020 - Current

As a Lead Agent - Customer Service will provide service excellence to Qatar Airways customers through telephone & email and optimize passenger satisfaction.
main duties will be to respond professionally in order to achieve customer satisfaction, generate revenue and take all possible measures to avoid loss of revenue, complete fraud prevention checks
As a product and process expert to support Customer Service Agents with complex and escalated queries. You will have to keep yourself updated with the new products and services offered by Qatar Airways
reply to email resaved from Customer to Refund or exchange to travel voucher

Qatar airways

Qatar, Doha

02.2020 - 07.2020

Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service.
Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information.

Qatar airways

SUDAN, KHARTOUM

03.2018 - 10.2019

Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information.
Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service.
Handling customer requirements and requests professionally ensuring minimum complaints. You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries.
supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis.
Issuing tickets and quoting correct fares to passengers.

Contran United Co.ltd - Qatar Airways GSA

SUDAN, KHARTOUM

07.2016 - 03.2018

Manage daily inquiries and operational related calls promptly.
Manage Visas’ issues related to and issuance for the diverse customers of the mission.
Facilitate ramp handling in liaison with all airport staff to expedite departures.
provide support to the Airport Services Manager in case of flight disruptions, misconceptions and other passenger related disruption.
Supervise the airport team to ensure on-time flight closure and working towards overall on-time.

Olympia Travel Agency ( UN/AU Hybrid operations in Darfur)

SUDAN, KHARTOUM

05.2008 - 06.2016

Administrate ticketing and reservation duties of incoming mission’s staff.
Administration of all UN personnel, (official & private) through arranging operational lists of staff members per month with different airline stakeholders.
Management of travel plans of ticketing, booking, hotel destinations and tourism as of direct customers- individuals (mission staff both National and international) and other field organizations’ employees.
Submit monthly and weekly reports on the status of the services being delivered and costs.
Planning of the staff issuing tickets and administration of correspondence related to visas and clearance.
Dealing with all UN staff members for reservation & ticket.
Making daily reports and give to my immediate supervisor.
Proactively market, Sell and consult with clients in regards of tour, cruise, air, car and hotel products and all other related services.