Mina Gusukuma
Honolulu,HI
Summary
Applying for full-time position.
Versatile Medical/ Imaging Assistant with exceptional client service and technical skills.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments.
Delivered timely, compassionate service in high-volume environment the only Level One trauma hospital in Hawaii as well as patient care to medical spa clients.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator + Medical Assistant
The Things We Do
05.2025 - Current
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, ensuring timely information exchange.
- Implemented electronic health record (EHR) systems to enhance data accuracy and accessibility.
- Developed patient education materials, improving understanding of treatment plans and procedures.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Patient Coordinator + Medical Assistant
Honolulu MedSpa
11.2023 - 05.2025
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Acted as main point of contact for patients, injectors, and staff by closely reviewing medical charts and maintaining high levels of communication.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during treatments, effectively addressing concerns and answering questions.
- Assisted in minor procedures, ensuring sterile environment and patient comfort.
Imaging Assistant
Queens Medical Center
02.2022 - 11.2023
- Coordinated transported patients between treatment areas to promote system efficiency and good traffic flow.
- Performed front desk scheduling and registration tasks and checked patients' study history and appointment information to improve imaging experience.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Collaborated with outside healthcare teams to exchange information and provide comprehensive patient care.
- Reviewed Radiologist' orders to determine medical imaging needs and reach out to patients' the Primary Care Physicians or the Ordering Physician.
- Collaborated with wider healthcare teams to provide comprehensive patient care.
- Explained imaging procedures to patients, offering comfort and assistance.
Stylist Assistant/Receptionist
Hairscapes Salon, Waterfront Plaza
05.2017 - 01.2022
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo and massage work.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
Hostess, Server
California Pizza Kitchen, Ala Moana
03.2019 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waitress
Memoirs Catering LLC
01.2018 - 01.2021
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Server
Tanaka of Tokyo West
06.2020 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Kahala Nui Senior Living Community
01.2017 - 02.2019
- Assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Cashier
Hawaii’s Favorite Kitchens
02.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
05-2023
High School Diploma -
Kalani High School
05.2019
Accomplishments
- Youngest Panelist and Guest Speaker at UHM East-West Center for the fourth annual Gals with Lei Forum (2018)
- Civic Engagement Fellowship Program Member (Summer 2017)
Additional Information
- Publications: Lessons from a Graduate: Expand your Horizons by Mina Gusukuma, https://www.staradvertiser.com/2019/06/02/editorial/island-voices/lessons-from-a-graduate-expand-your-horizons/
I had written this in my last year of high school to encourage other students to try everything and leave no stone unturned when looking for what they would like to do with their passions.
Timeline
Patient Care Coordinator + Medical Assistant
The Things We Do
05.2025 - Current
Patient Coordinator + Medical Assistant
Honolulu MedSpa
11.2023 - 05.2025
Imaging Assistant
Queens Medical Center
02.2022 - 11.2023
Server
Tanaka of Tokyo West
06.2020 - 12.2020
Hostess, Server
California Pizza Kitchen, Ala Moana
03.2019 - 06.2021
Cashier
Hawaii’s Favorite Kitchens
02.2018 - 01.2019
Waitress
Memoirs Catering LLC
01.2018 - 01.2021
Stylist Assistant/Receptionist
Hairscapes Salon, Waterfront Plaza
05.2017 - 01.2022
Server
Kahala Nui Senior Living Community
01.2017 - 02.2019
High School Diploma -
Kalani High School
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Skills
- Excellent leadership skills
- Outstanding literacy in
reading and writing
english - Great interpersonal
communication skills - Able to manage time well
- Exceptional and level-
headed in stressful situations - Willingness to learn
- HIPPA compliance
- Medical records management
- Medical software usage
- Electronic health records (EHR) proficiency