Summary
Overview
Work History
Skills
Timeline
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MINA HINES

Oxon Hill,MD

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Background in hospitality and customer service can have a conversation with anyone. Skilled lead generator, product demonstrator and problem-solver, customer-focused.

Overview

8
8
years of professional experience

Work History

Compliance Expert

JJ Keller & Associates, INC
Neenah, WI
08.2023 - Current
  • Used CRM database to track referral and appointment data.
  • Established relationships with key clients, while maintaining existing customer base.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of sales and promotions
  • Managed and maintained 100% of Quota
  • Closed Deals worth 3k plus month to month
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Leveraged SAP skills to input and compile data gathered from various sources.

TRAVEL AGENT

ARCHER TRAVEL
02.2023 - Current
  • Created itineraries for clients based on customer interests, budgets, and availability
  • Used various computer software and online databases to book travel services
  • Compiled necessary documentation, confirming proper organization for trips.

SENIOR ACCOUNT EXECUTIVE

YELP
09.2021 - 01.2023
  • Met growth targets by positioning solutions to help brand partners unlock long-term value and improve customer experience
  • Spent significant time in assigned territory promoting company's products and services
  • Make an average of 100 outbound calls daily and send 40-50 outreach emails
  • Utilize Salesforce CRM to track sales pipeline and always ensure consistent leads
  • 220% of quota FY 2022
  • Promoted From Junior Account executive and receive three promotions from Sep 2021 - Jan 2023
  • Identified potential customers and built relationships with them.

EVENTS PLANNER

HERR EVENTS
03.2016 - 03.2020
  • Coordinated vendors, timelines and budgets for events.
  • Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
  • Ensured effective communication between vendors and suppliers before, during and after the event.
  • Managed safe and smooth food delivery at banquets, conferences and social events.

Skills

  • Sales Development
  • Business Development
  • Multi-Tasking Strength
  • Verbal/Written Communication
  • Relationship Selling
  • Teamwork and Collaboration
  • Time Management
  • Service-Oriented
  • Exceptional Customer Service
  • Exceeds Sales Goals

Timeline

Compliance Expert

JJ Keller & Associates, INC
08.2023 - Current

TRAVEL AGENT

ARCHER TRAVEL
02.2023 - Current

SENIOR ACCOUNT EXECUTIVE

YELP
09.2021 - 01.2023

EVENTS PLANNER

HERR EVENTS
03.2016 - 03.2020

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MINA HINES