Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Mina Ibrahimi

El Cajon,CA

Summary

CONTACT Professional able to multitask and help both callers and office personnel with diverse needs. Expertise includes setting up conferences and meetings, relaying messages, and monitoring alarms. Capable experienced working in challenging environments. Customer Service Teamwork / Collaboration Written Communication Interpersonal skills Leadership Attention to Details Data Analysis Critical Thinking Skills Conflict Management Public Speaking Confidence Respect & Support Storytelling. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.

Overview

11
11
years of professional experience

Work History

Case Management Specialist

Public Consulting Group, Inc.
El Cajon, CA
01.2022 - Current
  • Conducted assessments to obtain information for participant-centered plan of care.
  • Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
  • Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
  • Managed multiple program budgets and approved purchases for staff.
  • Spoke to community groups to explain and interpret purposes, programs and policies.
  • Planned and administered budgets for programs, equipment and support services.
  • Analyzed proposed legislation, regulations or rule changes to determine impact of services.
  • Oversaw fundraising activities and preparation of public relations materials.
  • Evaluated existing policies and procedures related to delivering career navigation services and recommended changes where appropriate.
  • Explained goals and expectations required of trainees.
  • Assisted clients with developing action plans to identify and achieve career goals.
  • Directed activities of professional and technical staff members and volunteers.
  • Supported family members by providing information on local support groups.
  • Coordinated transportation services for clients who lacked access to reliable transportation.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Recruited, interviewed, and hired volunteers and staff.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.

Phlebotomy Technician

American Red Cross Blood Donation Center
SAN Diego, Ca
01.2021 - 12.2021
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.

PREVIOUS FAMILY BUSSINES MANAGER

Mina Fashion
EL Cajon, CA
05.2017 - 12.2020
  • Recommended beneficial products and services to customers, consistently exceeding daily goals
  • Gathered blood samples from patients for tests and transfusions
  • Collected, stored, and prepared blood samples for laboratory testing per written specifications and established protocols
  • January 2022
  • Greeting costumer and help them around the store
  • Handling teams work issues and work on fixing them
  • Recommended beneficial products and services to customers, consistently exceeding daily goals .
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
  • Communicated client priorities, delivering presence and business objectives.
  • Determined customer needs and calculated payment options based on consultative sales process.
  • Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
  • Translated customer needs into operational plan to fulfill projects with right resources.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Managed annual budgeting and forecasting, optimizing resource allocation.

Teller Associate

TELLER, Wells Fargo Bank
ALPINE, CA
01.2014 - 12.2014
  • Delivered exceptional service with friendly approach to retain and acquire customers
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Identified suspected fraud based on behavioral and transaction markers.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Promoted and sold banking products and financial services.
  • Researched account information regarding loans and deposits.
  • Created and maintained reports and journals for loans and transactions.
  • Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
  • Processed sales transactions to prevent long customer wait times.

Education

BACHELOR OF ARTS - COMMUNICATION

San Diego State University
SAN Diego, CA
05-2021

ASSOCIATE OF ARTS - COMMUNICATION, EL

Grossmont College
Cajon, CA
05-2019

HIGH SCHOOL DIPLOMA -

Grossmont High School
EL Cajon, CA, MI
05-2013

Skills

  • Team Management
  • Customer Service
  • Active Listening
  • Microsoft Office
  • Data Management
  • Training & Development
  • Supervision & Leadership
  • Problem Resolution
  • Computer Skills
  • Critical Thinking
  • Case management
  • Career counseling
  • Community outreach
  • Team collaboration
  • Effective communication
  • Time management
  • Written and verbal communication
  • Public assistance programs
  • Public speaking
  • Client referrals
  • Data analysis
  • Multitasking
  • Workshops

Languages

Languages

English
Professional
Arabic
Professional

Timeline

Case Management Specialist

Public Consulting Group, Inc.
01.2022 - Current

Phlebotomy Technician

American Red Cross Blood Donation Center
01.2021 - 12.2021

PREVIOUS FAMILY BUSSINES MANAGER

Mina Fashion
05.2017 - 12.2020

Teller Associate

TELLER, Wells Fargo Bank
01.2014 - 12.2014

BACHELOR OF ARTS - COMMUNICATION

San Diego State University

ASSOCIATE OF ARTS - COMMUNICATION, EL

Grossmont College

HIGH SCHOOL DIPLOMA -

Grossmont High School
Mina Ibrahimi