Mina Khamphilavong
Beaverton
Summary
Experienced restaurant owner/operator bringing demonstrated success in developing and motivating strong restaurant teams. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards for building relationships with customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills to be apart of successful organization.
Overview
27
27
years of professional experience
Work History
Restaurant Owner
Mina' Cafe
03.2013 - Current
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
Restaurant Owner/Operator
Monkey's Deli
03.2009 - 01.2016
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
Restaurant Owner/Operator
Mina At MacNarry Golf Course
03.2009 - 10.2014
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
Operations Coordinator
Intel
01.1997 - 03.2002
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with meticulous budget management and resource allocation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
Education
Associate of Arts - Business Management
Portland Community College
Portland, OR02.2007
Associate of Applied Science - Industrial Design And Drafting
Portland Community College
Portland, OR03.2006
Skills
- Health Code Compliance
- Labor Cost Controls
- Staff Management
- Waste Reduction
- Menu Development
- Staff Hiring
- Inventory Management
- Small Business Operations
- Vendor Relations
- Employee Scheduling
- POS System Operation
- Inventory Control
- Marketing Strategy
- Financial Management
- Conflict Resolution
- Restaurant Design
- Staff Training
- Event Planning
- Food Presentation
- Quality Control
- Kitchen Staff Coordination
- Event Coordination
- Recipes and Menu Planning
Timeline
Restaurant Owner
Mina' Cafe
03.2013 - Current
Restaurant Owner/Operator
Monkey's Deli
03.2009 - 01.2016
Restaurant Owner/Operator
Mina At MacNarry Golf Course
03.2009 - 10.2014
Operations Coordinator
Intel
01.1997 - 03.2002
Associate of Arts - Business Management
Portland Community College
Associate of Applied Science - Industrial Design And Drafting
Portland Community College
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