Mina Lobato
San Bernardino,CA
Overview
25
25
years of professional experience
Work History
Team Leader
Jack in the Box
07.2002 - 10.2023
- Operated grill and fryer
- Manged drive thru
- Managed and cleaned dining room, bathroom, and kitchen
- Provided excellent customer service
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Receptionist
Keystone Ford
01.2000 - 08.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Sales Associate
99 Cent Only Store
01.1999 - 01.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.1993
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- People Management
- Staff Training
- Team Supervision
- Overseeing Daily Activities
- Conflict Resolution
- Cash Handling
Languages
English
Spanish
Timeline
Team Leader
Jack in the Box
07.2002 - 10.2023
Receptionist
Keystone Ford
01.2000 - 08.2001
Sales Associate
99 Cent Only Store
01.1999 - 01.2000
High School Diploma -
Bellflower High School