Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Mina Maher

Antioch,Tennessee

Summary

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices. Dependable with strong skills in customer communication, problem-solving, and multi-tasking. Experienced in managing customer inquiries, resolving complaints, and providing detailed information about products and services. Adept at using various software tools to maintain accurate records and ensure efficient workflow. Possess solid work ethic and eager to contribute as Customer Service Associate.

Overview

8
8
years of professional experience

Work History

Teller

Garda World Cash Logistics
01.2025 - Current
  • Process high-volume cash transactions, deposits, and withdrawals with accuracy and efficiency.
  • Balance daily cash drawer and reconcile discrepancies in compliance with company procedures.
  • Verify and prepare currency and coin deposits for commercial clients and financial institutions.
  • Maintain strict adherence to security protocols and company policies to safeguard assets.
  • Operate money counters, coin sorters, and other specialized cash-handling equipment.
  • Collaborate with team members to ensure smooth daily operations and timely completion of client requests.
  • Demonstrate strong attention to detail and integrity in handling confidential financial information.
  • Assist in reporting irregularities or suspicious activities in accordance with company and regulatory standards.

Customer Service A

Walgreens
10.2024 - Current
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Assisted with training new employees on the company's procedures for handling customer inquiries.
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions.
  • Computed sale prices and totaled purchases with POS system or cash register.
  • Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
  • Processed payments accurately according to company guidelines while maintaining high levels of security.
  • Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
  • Followed up with customers to support satisfaction and resolve any issues.

Assistant Manger

kwik sak Gas station
05.2024 - 10.2024
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Coached and mentored new employees on company policies and procedures.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Monitored sales performance to identify potential areas for improvement.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.

Supervisor

National Bank of Egypt (NBE)
10.2019 - 06.2024
  • Initially worked as a teller, then I was transferred to the customer service department and here I was promoted to a senior banker, then a supervisor for all of upper egypt.
  • My job is to follow up on the work teams in the retail banking sales department dedicated to achieving the bank goals for loans and credit cards, follow up on the workflow, coordinate, with the various departments to help with workflow, communicate with the risk department dedicated to granting us approval for loans and credit cards to discuss them in the event of any objection from them to the clients files.
  • Train new employees on how to deal with clients and achieve the bank goals according to the policy.
  • Monthly meetings to discuss problems and provide suggestions for solving them.
  • Coordinate with the retail loans and credit card operations department to quickly add funds to the accounts of the borrowing clients if the work requires it.
  • Follow up on the files of clients who lend large amounts exceeding five million and present them to the person responsible for managing large projects.
  • Participate in detecting money laundering operations through continuous follow-up with the various work departments.

micro small business

intesa san paolo bank
06.2018 - 06.2019
  • Evaluate loan applications from small business owners to determine their creditworthiness and likelihood of repayment.
  • Conduct financial analysis and review business plans to assess the viability of loan requests.
  • Collaborate with other bank departments to gather necessary documents and information for loan processing.
  • Communicate with clients to discuss loan terms, answer questions and provide guidance throughout the application process.
  • Monitor the performance of existing loans including reviewing financial statements and conducting site visits to ensure compliance with loan agreements and indentify any potential risks.

Accountant

Bio - genca pharmaceuticals
05.2017 - 03.2018
  • Maintained detailed records of all financial transactions including journal entries and account reconciliations.
  • Performed reconciliations between bank accounts and internal ledgers.
  • Calculated and documented payroll data for processing.
  • Managed accounts payable and receivable functions, ensuring timely payments of invoices.
  • Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
  • Developed monthly closing procedures to ensure timely completion of month-end close activities.
  • Reviewed general ledger accounts for accuracy and completeness of information.

Education

Bachelors degree - accounting and administration

07.2018

Skills

  • Customer service
  • Problem resolution
  • Customer support
  • Team collaboration
  • Refunds and exchanges
  • POS system operation
  • Customer relationship management (CRM)
  • Sales closing
  • Negotiation
  • Assertiveness
  • Employee management
  • Account management
  • Computer skills
  • Time management abilities
  • Teamwork and collaboration
  • Active listening
  • Problem-solving abilities
  • Team building
  • Organizational skills

LANGUAGES

Arabic Fluent
English Fluent

Timeline

Teller

Garda World Cash Logistics
01.2025 - Current

Customer Service A

Walgreens
10.2024 - Current

Assistant Manger

kwik sak Gas station
05.2024 - 10.2024

Supervisor

National Bank of Egypt (NBE)
10.2019 - 06.2024

micro small business

intesa san paolo bank
06.2018 - 06.2019

Accountant

Bio - genca pharmaceuticals
05.2017 - 03.2018

Bachelors degree - accounting and administration

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Mina Maher