Mina Maroof
Auburn Hills,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/Medical Billing Assistant
Troy Oral Surgery
Troy, MI
01.2024 - Current
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Reviewed claims for coding accuracy.
- Completed and submitted appeals for denied claims.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Applied HIPAA privacy and security regulations while handling patient information.
- Set up appointments for physician visits and procedures using calendar software.
- Entered insurance, demographics and health history into patient database.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Server
Seasons 52
Troy, MI
01.2023 - Current
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Front Desk Receptionist
Sparkle Dental
Shelby Township , MI
01.2023 - 12.2024
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Entered insurance, demographics and health history into patient database.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Front Desk Receptionist
CleanNet USA
Southfield, MI
02.2021 - 12.2023
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted customers, answered general questions and directed to appropriate locations.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Scheduled appointments and maintained and updated appointment calendars.
Education
Associate of Science - Philosophy And Religious Studies
Macomb Community College
Warren, MI06-2020
High School Diploma -
Utica High School
Utica, MISkills
- Records Management
- Claims review
- Account Management
- Teamwork and Collaboration
- Medical Transcription
- Multitasking and Organization
- HIPAA Compliance Certification
- Billing and Collection Procedures
- Proficiency in DSN
- Medical record security
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certification
- food safety and handling certificate
Timeline
Front Desk/Medical Billing Assistant
Troy Oral Surgery
01.2024 - Current
Server
Seasons 52
01.2023 - Current
Front Desk Receptionist
Sparkle Dental
01.2023 - 12.2024
Front Desk Receptionist
CleanNet USA
02.2021 - 12.2023
Associate of Science - Philosophy And Religious Studies
Macomb Community College
High School Diploma -
Utica High School