Mina Mousavi
Woodland Hills,CA
Summary
Licensed Esthetician with expertise in permanent cosmetic procedures and comprehensive skin care treatments, including facials, waxing, peels, and microdermabrasion. Proficient in spa management software and skilled in product sales, contributing to efficient appointment scheduling and heightened client satisfaction. Recognized for excellent customer service and a collaborative approach that consistently exceeds client expectations while achieving spa objectives. Aiming to leverage organizational skills and passion for the beauty industry in a dynamic Esthetician role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Skintuition
Woodland Hills, CA
07.2023 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Handled busy schedules and stayed on top of key deadlines.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
PA Assistant
Robertsone Wellness And Aesthetic
Beverly Hills, CA
03.2021 - 06.2023
- Completed regular safety training to meet OSHA standards.
- Examined specimens to identify pathologic conditions.
- Took specimen photographs before and after dissection for records.
- Read clinical information to determine specific pathologic examination to complete.
- Labeled and stored tissue samples and specimens, and verified specimen numbering and related requisitions.
- Maintained laboratory sanitation, organization and appearance.
- Administered IV fluids, medications and blood products through peripherally inserted central venous catheter to support long-term treatment for infections, cancer or heart and kidney problems.
Medical Assistant
LA Heart Specialist
Tarzana, CA
01.2017 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Prepared lab specimens for diagnostic evaluation.
Customer Service Supervisor
Macy's
Woodland, California
01.2012 - 11.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Provided customers with product advice and recommendations based on their individual needs.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Licensed Esthetician - Esthetician
Marmrmel Beauty Academy
North Hollywood, CA06.2023
Paralegal
NIU College
Woodland Hills 03-2021
Business Administration And Management
Azad University
03-2009
Skills
- California-licensed esthetician
- Guest Services Expertise
- Proficient in eyebrow and lash tinting
- Infection Prevention
- Spa Product Sales
- Client Needs Assessment
- Sanitization
- Excellent team player
- Scheduling
- Retail Transaction Management
- Client intakes
- Complaint resolution
- Call escalation
- Call center procedures
- Call center experience
- Sales expertise
- Brand representation
- Responsible Key Holder
- Follow-up skills
- Customer consulting
- Chemical peel application
- Outstanding client care
- Basic nursing care
Certification
1. Facial massage masterclass certification
2. Osmosis Masterclass Certification
3. Face Reality Acne Specialist Certification
Accomplishments
1. Promoted to supervisor in customer service at Macy's, demonstrating leadership and operational expertise
2. Advanced to Spa Manager at Skintiution, overseeing spa operations, and enhancing client satisfaction
Languages
English
Professional
Persian
Professional
Turkish
Limited
Timeline
Licensed Esthetician
Skintuition
07.2023 - Current
PA Assistant
Robertsone Wellness And Aesthetic
03.2021 - 06.2023
Medical Assistant
LA Heart Specialist
01.2017 - 02.2019
Customer Service Supervisor
Macy's
01.2012 - 11.2016
Licensed Esthetician - Esthetician
Marmrmel Beauty Academy
Paralegal
NIU College
Business Administration And Management
Azad University
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