Mina Osmanovic
Chicago,IL
Summary
Self-motivated Leasing Professional bringing experience in providing efficient tours, exceeding sales goals and targets. Detail-oriented with excellent time management and communication skills. Over a decade of skills in customer service, telephone etiquette and multitasking abilities. Knowledge of Chicago rental market for 55+ properties and financial management skills. Passionate about promoting lasting resident satisfaction by delivering quality service and support. True Team Player.
Overview
9
9
years of professional experience
Work History
Leasing/Resident Coordinator
Optima Signature
08.2022 - 06.2023
- Showed and leased apartment units to future residents with a high degree of customer service & sales techniques, while exceeding closing percentage.
- Maintained an ongoing resident retention program under the direction of the property manager
- Prepared, certified and maintained complete resident files in Yardi Voyager & Knock Software.
- Brought occupancy up from 89% to 97% within 60 days.
- Coordinated & Assisted with 4 monthly resident events
- Handled tenant communications by quickly responding to requested and answering any questions or concerns.
Real Estate Broker
Dream Sweet Realty
12.2020 - 08.2022
- Toured properties with clients and provided a wealth of information in regards to key features
- Invited clients to fill out applications upon completion of tours
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Marketing & Advertising
Sales Receptionist
Amazing Lash Studio
01.2019 - 01.2020
- Assisted approx. 80 clients per day by directing to appropriate personnel and answering average of 100 calls and emails daily
- Operate telephone switchboards to answer, screen, or forward calls, providing information, taking messages or scheduling appointments
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Sales Consultant
Sephora
01.2017 - 02.2019
- Answer questions about products and maintain current knowledge.
- Assisted on the sales floor to maintain service standards while meeting sales goals.
- Complete transaction accurately and efficiently.
- Inquire about guest experience and issues.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Assistant Store Manager
Payless Shoe Source
03.2014 - 11.2017
- Ensuring high levels of customer satisfaction through excellent sales services
- Go "the extra mile" to drive sales
- Remain knowledgeable on products offered and discuss available options
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
Real Estate Institute
2020
Skills
- Customer Service
- Sales Techniques
- Yardi Voyager
- RealPage Software
- Property Tours
- Social Media Savvy
- Local Market Conditions
- Account Management
- Fair Housing Policies
Timeline
Leasing/Resident Coordinator
Optima Signature
08.2022 - 06.2023
Real Estate Broker
Dream Sweet Realty
12.2020 - 08.2022
Sales Receptionist
Amazing Lash Studio
01.2019 - 01.2020
Sales Consultant
Sephora
01.2017 - 02.2019
Assistant Store Manager
Payless Shoe Source
03.2014 - 11.2017
Real Estate Institute
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